Senior Information and Guidance Officer

Job Details:

Job Reference: HCC624285

Salary Range: £40,643 - £45,077 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Temporary for 12 months

Closing Date: 28 June 2026

Early applications are encouraged as we may close the advert ahead of the stated closing date.

The Role:

As a Senior Information and Advice Officer within our Information and Advice Team, you’ll play a leading role in shaping how residents access vital information, advice and support. Your role sits at the heart of our Connect to Support Hampshire (CTSH) service, our public-facing website that helps residents find the information they need to live well and independently.

Leading on the day-to-day management and development of CTSH, you’ll have overall oversight of the content, ensuring it is accurate, accessible and aligned with service priorities. You’ll work collaboratively across teams, partners and providers, driving improvements in digital information, engagement and communication to better support our communities. 

What you’ll do:

• Lead the overall management and development of the Connect to Support Hampshire website, including content oversight, creation of new pages and ensuring high-quality, accurate and user-focused content. 
• Collaborate with stakeholders and partners to continuously improve website performance and user experience. 
• Oversee the delivery of our online needs self-assessment tool, including functionality, updates, and analysis of data and user feedback to drive improvements. 
• Manage internal and external communications, including newsletters, alerts, website updates and key messaging. 
• Monitor system performance and analytics, working with suppliers to resolve issues and identify opportunities for enhancement. 
• Provide leadership and representation for the Information and Advice service, including line managing staff and contributing to internal and external forums and stakeholder groups.
• Support the development of Adults’ Health and Care publications and digital content, including alternative formats.

What we’re looking for:

• Experience managing and developing digital content or website services. 
• Strong communication and stakeholder engagement skills, working collaboratively across teams and with partners. 
• Ability to analyse data and use insights to improve services and user experience. 
• Experience delivering communications such as newsletters, updates or campaigns. 
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment. 
• Proactive and solutions-focused, with attention to detail and experience supporting or leading team delivery.
• Understanding of accessibility, user needs and delivering clear, inclusive information.

Take a look at our Candidate Pack for more information about the Senior Information and Advice Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Be part of a team that directly impacts the wellbeing and independence of Hampshire residents.
• Play a leading role in shaping a high-profile digital service used across the county.
• Work in a collaborative and supportive environment with opportunities to influence change.
• Develop your skills in digital content, stakeholder engagement and service improvement.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. 
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.   

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Senior Digital Information Officer, Website and Information Lead, Senior Digital Content and Advice Officer, Information and Digital Services Lead, Senior Service Information Officer, Communications and Information Lead, Senior Communications Officer, Senior Information and Advice Lead

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Senior Information and Guidance Officer Candidate Pack

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Caroline Sheahan, Administrative Officer on caroline.sheahan2@hants.gov.uk