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Senior FM Assistant HCC16473

Job Details:

Senior FM Assistant HCC16473
Salary Range: £18,426 - £19,407 per annum
Work Location: Elizabeth II Court, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 1 December 2019

The Facilities Management Team delivers a suite of services to thousands of staff based in various offices and drop-in sites in Hampshire. As well as working with Hampshire staff, you will work with our various partners including Police and Fire. You will be joining a team of supportive and hardworking individuals at our Winchester office to deliver a professional Helpdesk Service managing a range of maintenance and soft FM issues.

You'll possess excellent IT skills which will enable you to work across a variety of software packages. 

You’ll have great communication skills to help you to build rapport with key stakeholders, contractors, and colleagues across the partnership.

Many of the tasks are time critical so you need to be used to working to strict deadlines but have the flexibility to adapt to an ever-changing environment.

Confident and dependable, you will be able to work efficiently as part of a team and demonstrate a real commitment to customer service.

Job Purpose:

To support the delivery of a comprehensive, client focused, effective and secure FM service to meet business requirements across the organisation.

Role Responsibilities:
  • Responding positively and in a timely manner to fault reports sign posting them to the relevant area facilities team or other department, e.g. area finance, as required
  • Being aware of when to escalate an enquiry and to who
  • By prioritising effectively fault reports received in accordance with the agreed service level agreement
  • Liaising closely with the facilities teams to obtain updates of action taken and inform the customer as required
  • Liaise with contractors to arrange, in conjunction with the Senior Facilities Officer, visits to conduct regular servicing of equipment and statutory checks and inspections
  • Promoting and encouraging use of the self-service fault reporting system advising how to report a fault on line when required
  • Providing support to the Senior Facilities Officers when required
  • Represent the FM Helpdesk Supervisor at meetings when required

Corporate & statutory initiatives

  • Maintain an awareness of the corporate policies and procedures and apply them in the day to day job requirements. e.g. Equalities, Health and Safety, Security and report any issues.
Essential Qualifications, Knowledge, Skills and Experience:
  • Approachable with excellent communication and interpersonal skills showing diplomacy and tact.
  • Customer service skills and confidence to interact with visitors with enthusiasm.
  • Able to follow routines, guidelines and set procedures.
  • Able to work without constant supervision.
  • Able to seek guidance from appropriate contacts when required.
  • Able and willing to act as fire marshal – training will be given.
  • Able to work under own initiative but also as a team player.
  • Establish effective working relationships with people at all levels.
  • Identify, develop and foster key partnerships with customers and suppliers.
  • Work under pressure to tight deadlines.
  • Commitment to customer care and continuous improvement.
  • Must be prepared to work flexibly to achieve set business objectives.
  • Able to display professional development beyond that acquired during the normal course of a job or formal training and commitment to continuous professional development.
Desirable Qualifications, Knowledge, Skills and Experience:
  • Experience in a similar related role.
  • Basic IT skills - Word/Excel/Outlook.
  • Awareness of H&S policies and other appropriate legislation.
Working Conditions:

The following section provides an outline of the working conditions that may be encountered in this role:


  • Display Equipment User
  • Manual Handling of Objects up to 5kg, daily requirement
  • Lone working 
  • Uniform to be worn
Vetting Requirements:

This position is subject to a Non-Police Personnel Vetting check (NPPV)

Contact details for an informal discussion:

Dan Wright, FM Service Development Officer on 01962 832378 




Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 

Job Segment: Quality Assurance, Information Technology, Help Desk, Technology, Customer Service

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