Residential Service Officer

Job Details:

Job Reference: HCC622085

Salary Range: £27,780 - £30,564 pro-rata, per annum 

Work Location: Upton Grey Close, Winchester

Hours per week: Minimum of 30 hours per annum 

Contract Type: Temporary for 1 year (Annualised Hours)

Closing Date: 20 October 2025

The Role:

We’re privileged to work with some amazing people here at Upton Grey Close, our residential service for adults with learning disabilities and additional needs.

As a Residential Services Support Officer, you’ll provide personalised support, helping individuals take part in a variety of meaningful activities during their stay. We aim to make our short stay breaks feel like a holiday, offering fulfilling experiences both in the community and within our safe, comfortable environment. Our service is based in a spacious, modern building and you'll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.

What you’ll do:

• Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs.
• Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and carry out personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
• Communicate and Document: As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.

What we’re looking for:

• An understanding of the needs of the client group and have experience working with them to achieve independence.
• Able to demonstrate the core values of patience, empathy and compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
• Sound IT skills and able to accurately record information.

Take a look at our Residential Services Officer Candidate Pack for more information about the role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

How you’ll work:

This role is offered on an annualised hours contract, meaning your total working hours are spread across the year rather than following a fixed weekly schedule. You’ll play a key role in providing cover for annual leave and sickness and supporting during busy periods. You’ll be contracted to work a minimum of 30 hours across the year, though additional hours are likely to be available depending on service needs and your availability.

We’ll always aim to give you as much notice as possible for your shifts, helping you balance work with your personal commitments. However, there may be occasions where short-notice cover is needed. We’re looking for someone who enjoys flexible working and being part of a supportive team that keeps our service running smoothly.

As this is a 24/7 service, you’ll be required to work a shift pattern to respond to the demands of the service. This may include working weekends and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy.

Why join us?

• Comprehensive induction programme with all necessary training.
• Great satisfaction from supporting people to get the most out of their stay.
• Commitment to personal development, including support for QCF training.
• Preparation for future senior-level opportunities.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Values Based Recruitment

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.  For more information on our values, please refer to the candidate pack.

Additional Information:

Residential Services Officer Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact on care.careers@hants.gov.uk
For an informal chat about the role, please contact Kerry-Anne Langfield, Registered Manager on kerry-anne.langfield@hants.gov.uk