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Residential Assessment Officer

Job Details:

Job Reference: HCC620249
Salary Range: £26,918 - £29,616 per annum 
Work Location: Elizabeth II Court, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 26 March 2025
Interview Dates: 8 - 10 April 2025

The Role:

Joining our Financial Assessments and Benefits team as a Residential Assessment Officer, you’ll work in a role that is interesting, varied, and occasionally challenging, and be rewarded with a supportive and inclusive work environment. The Financial Assessments and Benefits service is centred around ensuring that Adults’ Health and Care service users know how much they may need to contribute towards their care and assisting them with benefits they may be entitled to claim.

What you'll do:

  • Carry out financial assessments for vulnerable service users needing permanent residential care using the national Care Act legislation guidance.
  • Determine how much service users will be required to contribute towards the cost of residential care services provided by Hampshire County Council.
  • Clearly explain how contributions are calculated.
  • Identify any welfare benefits service users may be due.
  • Use excellent communication skills and ability to prioritise workloads to deliver great customer service.
  • Overcome objections in a calm and professional manner and explain complex legislation as required. 
     

What we're looking for:

  •  Inquisitive nature with a high standard of accuracy and attention to detail.
  •  Ability to be empathetic and professional in all client interactions.
  •  Confidence in working autonomously, making decisions, and using IT skills to enhance your work efficiency.
  •  Experience in managing upset or emotional responses effectively.


Take a look at our Candidate Pack for more information about the Residential Assessment Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us:

  • We offer a positive, safe, and supportive working environment.
  • Opportunity to work in a role that is both rewarding and impactful.
  • Supportive development opportunities to enhance your skills and knowledge.
  • Inclusive work culture that values your contribution and wellbeing.
  • Competitive benefits package including access to Local Government Pension Scheme. Find more information here. 

Additional Information:

Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process. 

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Paul Taylor, Deputy Team Manager on paul.taylor@hants.gov.uk

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
 

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.


 


Job Segment: Public Health, Healthcare

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