Pensions Administrator (Member Services)

Job Details:

Job Reference: HCC624276 

Salary Range: £25,186 - £26,244 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Closing Date: 14 June 2026 

Interview Date: 16 June 2026

Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received.

The Role:

Hampshire Pension Services (HPS) administers pensions for the Hampshire Pension Fund, a Local Government Pension Scheme (LGPS). We are also the pension administrator for the following schemes:

• West Sussex County Council LGPS
• London Borough Of Hillingdon LGPS
• City Of Westminster LGPS
• Hampshire and Isle of Wight Constabulary
• Hampshire and Isle of Wight Fire and Rescue Service
• West Sussex Fire and Rescue Service

We administer pensions for approximately 300,000 members across all the schemes, with around 700 employers using the scheme. Pension Services is deeply focused on excellent customer service, which is why we currently hold the Customer Service Excellence Award.

Hampshire Pensions Services (HPS) is a large team with over 100 team members. We are broken down into smaller specialist teams to provide service to our members. Each team specialises in a particular area: Member Services; Pensions Customer Support Team (PCST); Employer Services; Data, Systems and Partnership Support (DSPS); Finance; and Communications, Projects, and Development (CPD). To find out more about the work they do, click on the document in the additional information: Hampshire Pension Services Team Overview

This specific vacancy is within our Member Services Team. No pensions experience is needed as we offer full support and training from day one.

This role offers flexible working opportunities and hybrid working with office attendance every Tuesday.

What you’ll do:

You will be part of Member Services Team and you will be responsible for the administration of people’s pensions on a day-to-day basis. The main processes are:

• Setting up records for new scheme members
• Processing leaver information for refunds and frozen benefits
• Organising transfers between different funds and schemes
• Processing around 150 retirements monthly
• Running payrolls for retired members
• Responding to technical queries from members

What we’re looking for:

• Have you got 5 x GCSEs of a Grade C or 4 and above (must include Maths and English)?
• Are you enthusiastic and positive?
• Are you a strong communicator (written and verbal) who can build good working relationships with customers and peers?
• Do you have excellent organisational skills and the ability to work to deadlines?
• Do you have good attention to detail?
• Can you offer excellent Customer Service, and do you enjoy helping people?
• Are you willing to learn and try new things?
• Do you have strong IT skills?

Then you could be who we’re looking for!

Why join us?

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. 

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

Additional Information:

Pensions Administrator (Member Services) Candidate Pack

Vetting Requirements:

This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Contact Details for an Informal Discussion:

Stephanie Lawrence, Pensions DSPS Senior Team Manager on stephanie.tonner@hants.gov.uk