IT Service Manager Coordinator

Job Details:

Job Reference: HCC624388
Salary Range: £33,178 - £36,369 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37 (part time hours will be considered)
Contract Type: Permanent
Closing Date: 12 July 2026
Interview Date: w/c 20 July 2026

We’ve got an exciting opportunity for someone ready to take the next step into Service Management at Hampshire County Council.

Whether you’re already working in IT service delivery or looking to build on your experience and progress into a more strategic role, this is a chance to develop your career in a supportive, high-performing team.

You’ll join the Service Management team at Hampshire County Council at a time of real transformation, helping shape how IT services are delivered to over a million residents. It’s a fantastic opportunity to gain exposure across a wide range of services, stakeholders and technologies while making a genuine impact on public services.

The Role:

Hampshire County Council is one of the UK’s top performing local authorities, and we’re continuing to invest in how we deliver modern, reliable IT services.

As part of our forward-thinking IT function, you’ll play a key role in supporting and developing IT services across the organisation. You’ll work closely with Service Managers, IT Business Partners and directorates to understand business needs, shape demand and help ensure services are delivered effectively.

This role is ideal for someone who enjoys variety, collaboration and problem solving, and is keen to grow into a Service Manager position over time.

What you’ll do:

• Support the development and delivery of IT services aligned to business needs
• Work alongside Service Managers and IT Business Partners to understand demand and identify opportunities for improvement
• Help coordinate requests, queries and service activity across the Service Management team
• Contribute to service governance activities, workshops and stakeholder discussions
• Build strong relationships across IT teams and with business stakeholders
• Support continuous improvement, helping refine processes and enhance service delivery
• Develop an understanding of IT suppliers, services and how they impact the organisation

What we’re looking for:

We’re looking for someone who is:

• Passionate about service delivery and improving the customer experience
• A confident communicator, able to build relationships and influence stakeholders
• Curious and motivated to learn, with a willingness to develop into a Service Manager role
• Comfortable working across teams, balancing multiple priorities and adapting to change
• Proactive, organised and keen to contribute ideas and improvements

You might already have experience in service delivery, support, or coordination roles, or be looking for that next step into a more strategic Service Management position. 

Why join us?

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

Additional Information:

IT Service Manager Coordinator Candidate Pack

Contact Details for an Informal Discussion:

Colette Baker, Service Manager Lead on colette.baker2@hants.gov.uk