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Customer Relations and Business Support

Job Details:

Job Reference: HCC620272

Salary Range: £24,405 - £25,430 per annum

Work Location: County Supplies, Winchester

Hours per Week: 37

Contract Type: Permanent

Closing Date: 31 March 2025

Interview Date: 14 and 15 April 2025

The Role:

An exciting opportunity has become available in our busy Customer Relations and Business Support Team at County Supplies. If you enjoy a fast-paced, ever evolving working environment and are passionate about great customer service we’d love to hear from you.

 

A bit about us:

As the County Council's category lead for common use goods, County Supplies acts as a procurement specialist and buying agent to corporate departments, Hampshire schools and other local authorities for a range of goods. At County Supplies we pride ourselves on maintaining the excellent relationship we have with our customers and going the extra mile to reach and exceed our customers’ expectations.

 

Working at County Supplies in the Customer Relations and Business Support Team, your main duties will include:

  • Customer Relations: Efficiently handle incoming customer inquiries and complaints via phone and email. Achieve customer contact targets in line with the Customer Contact Strategy. 
  • Business Support: Assist with administrative tasks, including data entry, processing customer orders, report generation, creating and managing customer accounts and invoices, including debt recovery. Support general admin functions for our web shop, County Supplies Online, including stock data, customer and content management.
  • Problem Solving: Identify and resolve customer issues efficiently. Complete stock checks and arrange collection and credits for return items. 
  • Communication: Maintain clear and professional communication with customers and our Logistics and Buying teams. Work collaboratively with other Hampshire County Council departments.
  • Process Improvement: Contribute to the development and implementation of new policies and procedures. Suggest improvements to enhance the customer experience.

 

With a polite, confident telephone manner you will have experience of data entry and a good knowledge of O365 apps such as Microsoft Word / Excel / Outlook / SharePoint / Access. Excellent numeracy and literacy skills are required as well as a methodical approach. You’ll also need an ability to meet deadlines while working under pressure and a willingness to work as part of a team. Transactional experience of SAP and previous experience of supporting general admin functions for a web shop are an advantage. Experience of a distribution or warehousing environment would be beneficial but is not essential. There is a lot to learn about our service, through great training and coaching we will support you to meet the needs of our customers.

Additional Information:

Customer Relations and Business Support Job Description and Person Specification

What we can offer you:

  • Full Training and Support
  • Apprenticeship Opportunities
  • 24 days annual leave, increasing to 27 days after 5 years of employment
  • Option to join an excellent workplace pension scheme
  • The support of a wider team network

 

To find out more about what we can offer you in return, please see our benefits package.

Contact Details for an Informal Discussion:

Sara Kitchen, Customer Relations Manager, on 03707 795034 or sara.kitchen@hants.gov.uk

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
 

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.


 


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