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Temporary Deputy Catering Manager - Titchfield Haven HC3S 12490

Job Details:


Hourly Rate: £18,426 - 19,407 plus Sunday enhancements


Work Location: Titchfield Haven Nature Reserve Cafe


Hours per week: 24 per week including every other weekend


Contract Type: Temporary


Duration of Temporary Contract: 1 year


Closing Date: 23 August 2019

Advert Text:

We currently have a vacancy for a Deputy Manager on a 1 year contract working with Hampshire County Council visitor attractions at Titchfield Haven Nature Reserve Café. 

The role is very hands on, responsible for the day to day running of the café, supporting the team where needed. 

Must be flexible, Every other weekend shift pattern.


You’ll assist with the running of a busy site producing food from fresh ingredients for your customers. As a highly organised and proactive multi-tasker, you’ll be comfortable leading, managing and motivating your team as well as communicating daily with clients / customers.


In this varied role you will:

Oversee the food preparation and cooking, following nutritional standards and special dietary requirements


Build and maintain positive relationships with customers / the clients, providing excellent customer service at all times


Supervise the setting up and clearing away of eating areas and ensure daily / weekly cleaning rotas are carried out effectively


Manage all the kitchen administration including budgeting, ordering and stock control, and collection of money


Recruit, train and develop staff, maintaining excellent team work


Ensure all health and safety, food safety and hygiene procedures are followed


The Titchfield Haven National Nature Reserve is a national nature reserve in Hampshire in southern England. It encompasses the lower floodplain of the River Meon, near to the point where it flows into the Solent near Hill Head. Our café offers a mouth-watering medley of food and drink for visitors to enjoy.


Experience of working in a similar catering environment is essential and you must be comfortable working at a fast pace. You’ll be physically able to lift all the equipment, and at ease with a hot, busy and at times noisy environment. You may be required to work on your own early in the day before the rest of the team start their shifts.

HC3S is Hampshire County Council’s inhouse catering service. To find out more about HC3S, visit

Job Purpose:


To assist with managing the catering service at a specific cafe, this will include both hands on cooking and preparation of foods as well as motivating, directing and leading the team. 

To ensure all targets on meal numbers, food costs, staffing hours are achieved and appropriate action taken when required. 

Being the first point of contact for the clients/ customers on a day to day basis you will also act as the HC3S representative and so must ensure excellent customer service.

Role Responsibilities:


Service:  To provide excellent leadership and direction to the on site catering team both in the main kitchen and front of house.  To positively present the service within the unit both on the counter, through the available marketing.  To seek feedback from customes and act on this.  To maintain positive relationships with customers and staff.

Cooking, Serving and customer liaison: Ensure food is cooked according to the recipes, procedures and processes and that portion control guidelines are followed. Seek feedback and opportunities to provide additional hospitality.            

Administration and financial/stock control: Accurately complete required information - financial, HR, legislative, health and safety, and self monitoring, targets – following the correct procedures.  Review weekly food costs and staffing hours against targets and agree action to be taken if required.  Ensure good stock control processes are in place and there is accurate recording of stock.  Ensure procedures are in place to record any additional monies passed to the cafe.


Effective use of resources and people management:  Maximise efficient use of all resources – people, equipment, food and cleaning materials.  Recruit staff, train staff and oversee their personal development whilst developing and maintaining team work morale and the efficient operation of the cafe.  Undertake Valuing Performance chats with staff on an annual basis.

Corporate and Statutory Initiatives: To follow all procedures and legislative requirements such as Equality Policy, Health and Safety Policy, Sustainability initiatives, e-government including social media policy, and very importantly the Food Safety Management System and all processes and procedures contained within that.

Role Requirements:


Essential Qualifications:

City & Guilds 706 1&2 or NVQ 1 & 2

Food Hygiene level 2


Desirable Qualifications

NVQ level 3

Food Hygiene level


Essential knowledge skills and experience:

Experience of working in a relevant catering environment.

Be able to demonstrate financial awareness

Good communication skills

Enjoy leading a team

Physically able to lift service and kitchen equipment


Desirable knowledge skills and experience:

Customer focused experience of work with the public

Working Conditions:


The following section provides an outline of the working conditions that may be encountered in this role.

Working at a fast pace

Lone working at times (early morning in particular)

Frequent bending and lifting

Exposure to noise levels through cooking/service (eg. Mechanical ventilation)

Exposure to heat through ovens/fryers/hot cupboards

Exposure to chemicals with irritant classification

Temperature variants – kitchens can be hot in summer and cold in winter

Use of knives

Exposure to food products which may be irritants (tomatoes, potatoes, onions, garlic, fruits etc)

As part of the pre-employment checks that are undertaken for this role, you will be asked to complete a Post Offer Medical Questionnaire. The questionnaire is confidential, and is screened by our Occupational Health Department, who will ensure that you are medically fit for this role before being formally offered the position.

Contact details for an informal discussion:


Martin Simmons, Catering Manager on 01329661853


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group.

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