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Social Worker (Contact, Assessment and Resolution Team)

Job Details:

Job Reference: HCC622976
Salary Range: £40,643 - £48,077 per annum (inclusive of £3,000 per annum market supplement for Senior Social Workers)  
Work Location: Fareham Parkway, Fareham (Hybrid Working)
Hours per week: 37 
Contract Type: Permanent 
Closing Date: 4 January 2026
Interview Date: w/c 26 January 2026

The Role:

Our team is currently based at The Parkway in Fareham, but our offices will be moving to Havant Public Service Plaza next year.

Joining our Contact, Assessment and Resolution Team (CART) as a qualified and experienced Social Worker, you’ll be innovative, person-centred, and committed to working in a strengths-based way.

Our team is the first point of contact for people looking for advice and support from Adults’ Health and Care, handling nearly 100,000 enquiries a year by telephone, online forms and web chat. In line with our Care Act (2014) duties, and using a strengths-based approach, we identify support networks, signpost people to alternative community resources, and consider needs that could be best met by Adults Services, including through the means of occupational therapy equipment and services. 

Whilst our team doesn't meet service users face-to-face, we do provide direct customer service and act as the ‘front door’ to our Adults’ Health and Care services.

What you’ll be doing:

  • Triaging incoming telephone and online referrals and identifying risk.
  • Providing supervision for Case Workers and Senior Case Workers and practice advice on complex cases. 
  • Providing signposting where appropriate, directing individuals to the relevant team or partner agency. 
  • Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses. 
  • Supporting with quality assurance oversight, encompassing the Quality Management System processes and training delivery for new starters.

What we’re looking for:

  • Social Work qualification and registered with Social Work England (SWE). Due to the needs of the team, we’re unable to consider Newly Qualified Social Workers for this post.
  • Understanding of complex safeguarding cases and knowledge of up-to-date safeguarding best practice. 
  • A sound understanding of how to apply a strengths-based approach to practice. 
  • Strong communication skills and ability to adapt your style to different audiences. 
  • Commitment to demonstrating our values and behaviours, showing compassion, empathy and respect. 

  

Take a look at our Candidate Pack for more information about the Social Worker role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.    

Why join us?

  • Make a difference: Watch this short video to find out more about the important work we do in CART.
  • Career growth: View our career pathways for more information about opportunities within our Adults Social Work service. 
  • Excellent Practice Validation: Progress to a Senior Social Worker role through our Excellent Practice Validation programme. Our Senior Social Workers are paid a market supplement of £3,000 pro-rata per annum. 
  • Professional development: Continuous learning and supportive supervision. 
  • Work-life balance: Enjoy a fulfilling career with a good balance between work and home life. 
  • Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. 
  • Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here. 


Applicants can expect to hear from us within two weeks of the advertised closing date.  

Other job titles you may be searching for may include: Welfare Worker, Case Manager, Social Work Practitioner. 

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Social Worker (Contact, Assessment and Resolution Team) Candidate Pack 

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk

For an informal chat about the role, please contact Karen Knights, Contact Centre Lead on karen.knights@hants.gov.uk

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
 

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.


 


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