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Case Worker (Contact, Assessment and Resolution Team) HCC616138

Job Details:

 

Salary Range:      £25,628 to £28,326 pro rata per annum
Work Location:    Fareham, hybrid working (home and office based)
Hours per week:  37 or 30
Contract type:      Permanent
Closing Date:       6th May 2024
Interview Date:    15th & 16th May 2024

The Role:

 

As a Case Worker within our Contact, Assessment and Resolution Team (CART) contact centre, you’ll be part of a supportive and friendly team working with other social/health care professionals managing incoming enquiries by telephone, online forms and webchat. Your strong, compassionate communication skills will be essential as you assess residents’ needs and provide them with support and guidance to maximise their wellbeing. Using strengths-based practice, you'll focus on what a person can do, whilst finding innovative, alternative community resources to meet their needs. 


 
Take a look at our Candidate Pack for more information about the role, team and our values.  The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.  Make sure you explain how you meet these requirements and demonstrate our values, in your application.  


 
Your proven track record in administration and strong organisational skills will enable you to manage competing demands. You’ll also need excellent IT skills and embrace full use of digital technology to effectively support your work.   


 
Joining us as a Case Worker can lead to a fantastic career in Adults’ Health and Care. Our experienced Case Workers can be considered for our Occupational Therapy apprenticeship scheme, which is currently run by UWE Bristol, or our Social Work apprenticeship scheme, which is currently run by the University of Winchester, leading to a career as a qualified Occupational Therapist or Social Worker.    


 
We understand the demands and emotional challenges of the job and provide our teams with a safe and supportive working environment, offering regular supervision, mentoring and Continuous Professional Development opportunities, alongside a competitive benefits package
 

Values Based Recruitment

 

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.  For more information on our values, please refer to the candidate pack

Additional Information:

 

Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process. 

Vetting Requirements:

 

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

 

For general enquiries contact care.careers@hants.gov.uk. For an informal chat about the role contact Danniella Clark, Business Support Operations Manager, on danniella.ward@hants.gov.uk.

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

 

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

 

 


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