Family Time Supervisor

Job Details:

Job Reference: HCC623073

Salary Range: £27,780 - £30,564 per annum

Work Location: Park House, Alton and Cambridge Road, Aldershot 

Hours per week: 37 (part-time hours will be considered)

Contract Type: Permanent

Closing Date: 2 February 2026

The Role:

Joining our North East team as a Family Time Supervisor, you will play a vital role in supporting children of all ages in the care of Hampshire County Council. You will help create a safe, nurturing environment that enables meaningful family time, sensitively observing contact sessions, maintaining detailed records and preparing clear, professional reports that may contribute to court proceedings. This is a rewarding opportunity to make a real difference and help improve outcomes for children and families.

What you’ll do:

• Supervise and facilitate contact sessions in various settings, ensuring child safety, providing transport, and intervening if contact becomes unsafe. 
• Manage challenging situations, including stopping contact when it is not in the child’s best interest, while maintaining a child-focused approach. 
• Prepare for and document contacts accurately within agreed timescales, adhering to legal and policy requirements. 
• Build effective relationships with parents, social workers, foster carers, and children, while demonstrating safeguarding awareness and reporting concerns promptly. 
• Work collaboratively as part of a team, attending meetings, training, and complying with all relevant guidelines, legislation, and Hampshire County Council policies.

Please note, this role is based across two sites in Alton and Aldershot, and may require travel between them, including on the same day. You will be required to work flexibly including working two later evenings per week and 1 in 4 Saturdays to support family needs. You will also need to be available to work on Fridays.

What we’re looking for:

• Experience & Knowledge: Proven experience working with children and families in need, with strong understanding of child development and safeguarding practices. 
• Communication & Interpersonal Skills: Excellent IT, verbal communication, listening, and observation skills; ability to build effective relationships with children, carers, and professionals. 
• Professional Attributes: Capacity to handle challenging situations, remain professional and non-judgemental and work flexibly. 
• Decision-Making & Initiative: Ability to make independent judgments and use initiative.
• Organisational Skills: Skilled in maintaining accurate records and presenting information clearly and concisely.
• Ability to meet travel requirements of the role: a full UK driving licence and access to a reliable vehicle are essential.

Take a look at our Candidate Pack for more information about the Family Time Supervisor role, team and our values.  The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.  Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Join a supportive team that values collaboration and professional development.
• Flexible working options, including a 9-day fortnight and hybrid working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.  
• Competitive benefits package, including generous annual leave, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Applicants can expect to hear from us within two weeks of the advertised closing date. 

Important: You must already have the right to work in the UK. We are currently unable to offer sponsorship for this role.

Other roles you may be searching for may include: Family Contact Supervisor, Child Contact Coordinator, Contact Support Worker, Child Contact Practitioner

Travel Requirements:

You will be required to travel to various locations within Hampshire and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis.

Additional Information:

Family Time Supervisor Candidate Pack

Vetting Requirements:

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Alex Phillips, Team Manager on alex.phillips2@hants.gov.uk