User researcher WCC617989

Job Details:

Salary range: £40,005 - £46,053 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Temporary until 27 June 2026
Vetting requirements: Standard DBS Check  
Closing date: 17 September 2024
Interview date: 3 and 4 October 2024
Contact details for Informal discussion: Bhaveshree Chandegra, User Research Manager via email on BCHANDEGRA@WESTMINSTER.GOV.UK

About Us:

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mrs D was frail and unwell. Her son was her main carer, but he wasn’t coping. We stepped in to help, but they were hostile to outside agencies. They’d always lived together and were terrified they’d be split up. Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home. In an epic effort throughout COVID, she gained the son’s trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there’s nothing more important than living the life you want.

The Role:

As a User Researcher, you can make your own powerful contribution. Working alongside our Adult Social Care and Health departments, you’ll help inform the design and delivery of services and interventions that improve outcomes for people across Kensington and Chelsea and Westminster. Building a deep understanding of the residents, businesses, and statutory colleagues who use Council services, you’ll plan and conduct user research activities on complex areas of work and service developments, implementing creative, user-centred practices that put the end user at the heart of their design. 

You’ll design effective research tools, undertaking user research and capturing user insight intelligence to build research libraries that can help inform service design and performance. Once conducted and implemented, you’ll evaluate the outcome of user research on services and user outcomes, working to bridge gaps and find opportunities for improvements. 

Please refer to the Job Description for more information

About You:

An established professional with demonstratable experience of working in an Adult Social Care or Health setting, you’ll have been involved in human centred design, service design, design research, business design, or customer experience projects. Having undertaken research using quantitative methods, you’ll have considerable knowledge of User Centred, Service Design and User Research principles, and be capable of applying your knowledge to achieve measurable benefits. 

On a personal level, you’ll be a natural communicator and a strategic and pragmatic thinker with the ability to advocate for what users want, need, and expect from Council services. You’ll be an adept problem solver, with an organised approach to research, data collection, and the presentation of insights. Most importantly, you’ll be a person passionate about improving outcomes for service users across Kensington and Chelsea and Westminster. This is a fantastic opportunity to join a vibrant and dynamic team, and to supercharge your career in the process. 

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties 

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.