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Head of Income and Financial Inclusion RBKC24210

Job Summary:

Salary Range: £48,800 - £66,000 per annum
Work Location: The Hub, 292a Kensal Road, London, W10 5BE
Hours per week: 36 
Contract type: Permanent
DBS check: Enhanced 
Closing date: 16 March 2020
Contact details for an informal discussion: Bernadette Fry, Assistant Director of Neighbourhood Management on 07790 824387 or via email on: Bernadette.Fry@rbkc.gov.uk

About Us:

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.  

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.  


Find out more about our vacancies here.

The Role:

Responsible for managing a large team, you’ll lead both the Income Recovery and Financial Inclusion service to 9000 council tenants. You will develop a high performing team with a strong emphasis on customer service and continuous improvement.


You’ll be responsible for maximising income due to the Council while ensuring that there is a focus on prevention, early intervention and support. In addition we’re looking for excellent levels of customer satisfaction and resident engagement. 


Please refer to the Job Description for more information. 

About You:

You’ll have excellent interpersonal and communication skills, with a substantial track record of successful performance management. You will have specialist skills in income collection / debt reduction in a social housing setting.


You’ll be able to work in partnership with a range of organisations to implement a financial inclusion strategy with an emphasis on preventing / reducing debt and homelessness.


You’ll have a good knowledge of employment and training initiatives that will support residents to realise their ambitions.


You’ll have experience of planning campaigns to promote financial inclusion, involving residents and actively promoting equality and diversity. 

Role Requirements:
  • Be the operational lead for all RBKC Housing Management rental income and financial inclusion activities.
  • Set targets for income recovery and to ensure that they are closely monitored, and that appropriate interventions are made.
  • Ensure that recovery action is proportionate, timely and complies with RBKC policy and procedures, and best practice. 
  • Provide performance reports suitable for a variety of audience including commentary and analysis as appropriate 
  • Provide professional advice on income management and related matters so that key decisions are taken with full knowledge and risks are mitigated. 
  • To provide strong motivational leadership to the Income and Financial Inclusion Team by developing and embedding a performance culture, emphasising high standards, professionalism and fairness.




We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.


We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


Job Segment: Financial, Finance

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