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Financial Inclusion Manager RBKC24290

Job Summary:

Salary Range: £38,800 - £52,600 per annum
Work Location: The Hub, 292a Kensal Road, London, W10 5BE
Hours per week: 36 
Contract type: Permanent
DBS check: Enhanced 
Closing date: 16 March 2020
Contact details for an informal discussion: Bernadette Fry, Assistant Director of Neighbourhood Management on 07790 824387 or via email on: Bernadette.Fry@rbkc.gov.uk

About Us:

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.
A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.


In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness and give support to older residents to live independently.


Find out more about our vacancies here.

The Role:

You’ll provide insight and leadership to the Financial Inclusion Team, embedding a high-performance culture with a strong emphasis on customer service. You’ll lead on the development and implementation of our Financial Inclusion Offer and achieve outstanding results for residents.


You’ll have expertise in all or some of the following; welfare benefits, debt management, fuel poverty, employment and /or grant applications. You’ll demonstrate your creativity and flair in designing financial inclusion campaigns and developing projects with the Resident Engagement team that promote tenancy sustainability.


Please refer to the Job Description for more information. 

About You:

You’ll have excellent interpersonal and communication skills, able to work effectively with residents from diverse backgrounds.


You’ll be a specialist in financial inclusion, and able to manage priorities effectively.  


You’ll have a good track record of working in partnership across a variety of organisations – and bring your energy and enthusiasm to this role.

Role Requirements:
  • Develop policies and procedures to support the financial inclusion function, working closely with other RBKC departments such as Adults and Social Care and Children’s Services.
  • Develop a robust financial inclusion service offer that is tailored to the needs of residents and which makes a positive contribution to wellbeing and tenancy sustainment.
  • Ensure that interventions are proportionate, timely and comply with RBKC policy and procedures, and best practice. 
  • Establish a resident’s sounding board to ensure that residents priorities are reflected in work plans.
  • Design and set targets for performance, ensuring that they are closely monitored, and that appropriate interventions are made.
  • Provide performance reports suitable for a variety of audience including commentary and analysis as appropriate.




We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.


We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


Job Segment: Financial, Manager, Finance, Management

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