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Customer Service Apprenticeship - Children's Social Care (Cowley, Barton or Rose Hill) OCC47970

Job details


Starting salary: £11,620.72 per annum; on completion of probationary period rising to £12,179.30 per annum; then rising to £17,842 pa on completion of 12-months employment
Work location: Roles available in 3 locations: Knights Court, Cowley; Barton Children and Family Centre; Rose Hill Children and Family Centre
Hours per week: 37
Contract type: Temporary for 18 months
Closing date: Sunday 29th November 2020
Interview date: week commencing Monday 7th December 2020


Vetting requirements: This role is subject to a Criminal Records Check



Would you like to be part of an innovative and forward-thinking Local Authority organisation, which is passionate about serving the community?


Are you interested in developing a Customer Service career, where you can make a real difference to children, young people and families?


If you are enthusiastic, motivated and have a passion to learn new skills, this may be the opportunity you are looking for!



About the roles


We have three Customer Service Apprenticeship (Level 2) roles available in our fast-paced teams located at Knights Court, Cowley, Barton Children and Family Centre, or Rose Hill Children and Family Centre.


An apprenticeship (Level 2) is a trainee role designed for an individual who has little or no previous work experience in a similar job. As a trainee member of the team you will develop the skills and knowledge necessary to perform administration duties to support both the offices and the wider service. This programme includes on the job training with ‘buddy ‘support, Functional Skills tuition, dedicated classroom learning at Abingdon or Witney College and time set aside to complete your qualification.


We will develop your knowledge, skills and expertise in a number of ways, which will become the main focus of your role.

About you


To be our ideal candidate, you will have a passion to pursue a career in Customer Service and will strive to provide efficient and first-class customer service providing support to social workers and managers.



Important information for applicants


Due to this post having access to children and/or vulnerable adults, candidates will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.


This is a trainee role designed for an individual who has little or no previous work experience in a similar role. The Council is tackling under-representation of young people in our workforce under Section 159 of the Equality Act 2010.



As an Apprentice with Oxfordshire County Council you will find:


  • You will be based in a rewarding and challenging environment
  • Every day is different
  • There are opportunities to learn essential administration skills and qualifications that will benefit you in your future careers
  • Competitive rates of pay
  • 24 days annual leave each year
  • Tailored induction
  • Good career opportunities
  • Excellent pension scheme, with employer contributions of up to 20 per cent of salary
  • Staff Discount Scheme
  • Discounts on rail travel


Would you like to know more?


Please click here to view Job Description and Person Specification


For an informal discussion, please contact Sharon Walker, Business Development Team Leader on 07488 368204



Application procedure


To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the role requirements, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory. 


If you experience any difficulties whilst completing the application form, please contact the Recruitment Team at occ.recruitment@hants.gov.uk 




Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. 


All posts, unless stated otherwise, are open to flexible working arrangements.


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