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Team Support Officer OCC278219

Job details


Salary range: £22627 - £24491 per annum 

Work location: Knights Court, Oxford

Hours per week: 37 - we are open to discussions about flexible working

Contract type: Permanent

Closing date: Sunday 2nd of January 2022

ICT Assessments: Friday 7th of January 2022

Interviews: Tuesday 11th of January 2022


Vetting requirements: This role is subject to a Criminal Records Check



Do you want a rewarding role where you will make a difference? Our business support team is the vital engine of Children’s Social Care. Working together with our dedicated social work teams, we provide essential support for some of the most vulnerable people in our community.


We are looking for people who want to work in a challenging environment where no two days are the same. If this sounds like you, we have opportunities for you to join our committed team of administrators.

About the role


We are looking for a Team Support Officer to provide administrative support to our Youth Justice and Exploitation Service.


Team Support Officers are crucial in supporting our Social Workers and Youth Justice Officers to work effectively to deliver outstanding services to local children and families in your community.


Team Support Officers will support our social workers directly, building excellent working relationships with professionals and members of the public and providing efficient and first-class customer service. Strong IT skills are essential as you’ll be uploading and analysing data regularly.


You will be answering telephone calls, diary management, financial processes, team inbox management and minuting requirements.


We can offer flexible working, enabling our Team Support Officers to work from home but there will be a requirement to attend the office on occasions for team meetings. 


We have a dedicated training and induction plan for all new starters where we will develop your knowledge, skills and expertise in business administration in order for you to be successful in your role.

About you


You will be a person who can build excellent working relationships with professionals and members of the public.  You will be a highly organised individual, with good IT skills and will be able to provide efficient first-class customer service to all users of the Service.

Rewards and benefits


It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development.


We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.

Would you like to know more?


Please click here to view the Job Description and Selection Criteria


For further information or an informal discussion please contact Kate Walker 07783 878959 or Kate.Walker@oxfordshire.gov.uk


Application Procedure


The recruitment process is in two parts; there will be an ICT assessment and an interview following successful outcome of your ICT Assessment.


To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.


If you experience any difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form.

Our commitment to equality, diversity and inclusion


At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We have a number of staff network groups which provide peer support and safe spaces for staff.


Our commitment to safeguarding


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.

We will ensure that all our recruitment and selection practices reflect these commitments.


Guaranteed interviews


As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.


We are open to discussions about flexible working.


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