Share this Job
Apply now »

Senior Complaints Officer OCC56610

Job details


Salary range: £38,890 - £41,881 pro-rata, per annum (£31,532.04 - £33,957.12 part-time)

Work location: County Hall, Oxford

Hours per week: two positions: 37hrs & 30hrs - please specify which position you are applying for

Contract type: Permanent

Closing date:  Thursday 11th March 2021

Interview date: Thursday 25th & Friday 26th March 2021 (includes an assessment)


Vetting requirements: This role is subject to a Criminal Records Check



About the role


At Oxfordshire County Council we take pride in our services.  And in putting things right.  So we're looking for two senior complaints officers to join our Complaints Team.  Proven analytical abilities are essential, together with excellent interpersonal and written communication skills.  You will be taking personal responsibility for a range of adult and children's social care cases.   You will also be expected to provide advice to the Council on social care and non-social care complaints and their resolution to ensure we follow law, policy and good governance.



About you


You will be able to provide constructive challenge to the Council's senior managers and have the personal and professional resilience to deal with complaints on a daily basis.   As part of a small professional team you will need to be self-motivated and organised.  You will be adaptable and bring positive ideas for improvement and help us/the Council learn from complaints.



Rewards and benefits


It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development.


We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.



Would you like to know more?


Please click here to view the Job Description and Selection Criteria


For an informal discussion about the role please contact Sarah Rowan 07584151120 or Glenn Watson 07776997946



Application Procedure


To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.


If you experience any difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form on the Home Page.




Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. 


All posts, unless stated otherwise, are open to flexible working arrangements.


To stay up-to-date with the latest news and featured jobs from Oxfordshire County Council, follow us on LinkedIn, Facebook, Twitter and Instagram.



Job Segment: Social Media, Marketing, Part Time

Apply now »