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Quality Contracts Officer OCC2494

Job Details:

Salary Range:     £26,470 - £36,153 per annum

Work Location:    County Hall, Oxford

Hours per week:  37

Contract type:      Permanent

Closing date:        22 February 2019

Interview date:     27 February 2019


We are looking to appoint a Quality Contract Officer (mobilisation) to focus on the set up and mobilisation of contracts.


The candidate will be involved with the full range of contract set up for social care services for users of all ages.  The successful candidate will also be expected to cover other work portfolios where appropriate. The role of the mobilisation team is to support the delivery of recently commissioned contracts to ensure robust implementation plans are successfully completed with services commencing on their due date.


We need to ensure we get the best from services in Oxfordshire, supporting and challenging services to get better, whilst managing risk and learning for the future. The role of commissioning is to understand the population, their resources, needs, and aspirations, now and in the future. We plan with people, and our organisational partners, to make the most effective use of local resources and develop solutions to meet needs and aspirations. We create an environment where we, people, and organisational partners can buy and secure the right services, at the right time, at the right price, with the right volumes and the right quality. We get the best from services in Oxfordshire, supporting and challenging services to get better, whilst managing risk and learning for the future.

We do this for the people of Oxfordshire on behalf of multiple partners and customers. These include the county council, NHS commissioners, districts and city council, NHS providers, and individuals. We add value, innovate in delivery, create partnerships, and focus on quality and market improvement.


The Quality & Contracts Team's role is to manage contracts for the provision of care and support. They are also responsible for assuring the quality of services provided under those contracts. This includes responsibility for market support and contract mobilisation. They are responsible for commercial management of existing contracts.  Your role will be to work in partnership with a team of staff who are committed to ensuring high quality services are maintained across Oxfordshire.

We do the best we can for residents. We do this by

•    working together in a supportive and honest way

•    striving to find the best solutions

•    are open to change and doing things differently

Job Purpose:

•           The job holder will be expected to undertake tasks across the full range of purchasing & contracting activities.

•           The work load will contain a range of tasks across these areas to ensure that the County Council achieves value for money and best quality from the services it contracts for.

•           The job holder will be expected to work flexibly across the Joint Commissioning Team so that where appropriate there is matrix working across other service areas.


This post holder is responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies.


Work in accordance with the County council values and competency framework. 

Role Responsibilities:

•           To assist Senior Quality & Contracts Officers (SQCO) and Quality & Contracts Officers (Level 2) to develop, monitor and administer service agreements and contracts to the highest standards.

•           Support the implementation of contracted services.

•           To review services against contract / service agreement specifications, where required negotiating with Providers and to write new or revised contracts and service agreements.

•           To visit providers and service users to elicit their views and monitor services.

•           Ensure that all commissioning activities work to safeguard all children and vulnerable adults in line with current legislation. Where appropriate report to Senior Managers where this is an area for concern or where this is not being achieved.

•           To support providers in achieving compliance with requirements in regulations, contracts or service agreements including trouble-shooting and advising, including Providers that do not currently have a Contract or Agreement with the Authority.

•           Ensure continuous improvement of services, through discussion and good communication with people who use services, carers, providers and staff. Ensure that key services are procured, reviewed, redesigned, delivered and monitored in an open, transparent and commercial environment that ensures efficient use of resources for the council.

•           Ensure that users, carers and families are at the centre of all the contract management activity. To support the involvement of service users, their carers and other partners in the design of service specifications. Convene and manage reference groups around specific projects.

•           To assist in the development of new contracts/service agreements, taking into account the views of users, carers, colleagues and other agencies

•           To gather, analyse and prepare care contract-monitoring information to regularly develop and update the departmental database to a high degree of accuracy.

•           Contribute to ensure that risks are managed effectively; assisting to ensure that risks are identified, recorded, escalated and responded to in accordance with council requirements, and that any area of financial irregularity is immediately escalated to senior managers.

•           When required to research and advise on best practice to support the development of evidence based commissioning and the purchasing process that leads to securing successful outcomes.

Role Responsibilities (continued):

•           Support benchmarking and consultation with other authorities and service providers in the pursuit of best practice and innovation in service redesign and purchasing practices.

•           Support the development of relationships with key suppliers in your commissioning area, in conjunction with procurement and contracts management staff, and work with colleagues across the Joint Commissioning Team to establish and maintain an effective and consistent dialogue with the market across Oxfordshire, and as appropriate regionally and nationally, ensuring that the market develops in line with the strategic needs of the council.

•           Assisting with strategy and planning by contributing to the provision of performance information. Undertaking agreed processes to achieve market influence and development.

•           Working with colleagues to develop, write and review departmental policies and procedures and adapting them for contract purposes.

•           To support Commissioning staff in the preparation for, and evaluation of tenders, and award of contracts

•           Oxfordshire County Council is re-organising office accommodation across the county, and the location of this post may change. The successful applicant for this position will be kept informed by his/her line manager of any proposed change in location.

Essential Role Requirements:


•           Educated to minimum of 'GCSE' level standard or equivalent



•           Basic understanding of commissioning and contracting in the social and health economies and/or

•           Basic understanding of the legislative frameworks for safeguarding vulnerable adults and children and/or

•           Knowledge of local government and public sector practices in relation to care quality, and contract monitoring and/or

•           Ability to assess and interpret customer and supplier information to determine performance achievement

•           Good Communicator – actively consults and supports the flow of communication through the organisation and provides a compelling vision to others.

•           Performance- Consistently works towards high performance through appropriate feedback, management of poor performance and respect for individual difference.

•           Motivating & Influencing - Has impact and influence and effectively motivates others to achieve goals and embrace change.

•           Commercial Awareness - ability to understand and respond to the commercial environment the county council is working in.

•           Delivering Results- Consistently delivers stretching objectives through effective prioritisation, project management and the efficient use of resources.

•           Customer focus – retains responsibility for high levels of external and internal customer service through active feedback and a strong understanding of diverse customers.

•           Personal Effectiveness - Acts with high levels of trust and personal accountability and responds positively to change and opportunities for personal development

•           The role will by nature include a degree of stress and pressure and the individual will need resilience and determination to deal with stressful situations at times

•           Travel to all areas of the County, occasionally elsewhere, will be involved

Essential Role Requirements (continued):


•           Some experience of working jointly with external partners, providers or commissioners.

•           Ability to demonstrate experience of improving poor performance or systems

•           Experience of working in a complex and adaptive environment

•           Experience of contract management and/or financial management and/or purchasing or HR

•           An enthusiast for change and continuous improvement.

•           Understanding of ICT

•           Commitment to achieve efficiencies

•           Good communication and negotiating skills with ability to influence people at all levels

•           Ability to work under pressure to deadlines

•           Ability to multi-task

•           Demonstrates a respectful and valuing attitude to people who are vulnerable and a commitment to improving their life experience.

Desirable Role Requirements:


•           Qualified social care, education or health professional, or equivalent (e.g. voluntary sector/housing)

•           Purchasing & Contracts related and/or Care Commissioning and/or Financial and/or HR qualification by examination or working towards this



•           Understands how to design and implement a system for contract monitoring

•           Understanding of Care Quality Standards

•           Broad understanding of health and social care issues and The Care Act

•           Understanding of Contract Procedure Rules

•           Outline knowledge of tools used to commission services effectively

•           Good IT skills



•           More than one year of experience of commissioning services in the public sector

•           Experience of contract management and/or financial management and/or purchasing or HR procedures in the public or private sector

•           Experience of managing budgets

•           Experience of contract management

•           Application of CPR’s and other relevant legislative frameworks

•           Experience of working directly with users and carers relevant to the portfolio

•           Risk management and safeguarding legislation and guidance relating to social care governance and contract compliance

•           Experience of participation in a tendering process through to award of contract

•           Familiarity with working in a matrix organisation across diverse teams

•           Negotiation, influencing and persuading skills

•           Working with Councillors

•           Decision-making – makes clear decisions that take full account of value for money, cost management, efficiency and risk

•           Strategic Awareness – develops effective internal and external relationships and networks that enable the understanding and delivery of broad organisational goals

•           Flexible and adaptable to change

•           Capable of presenting complex ideas to mixed audiences

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact details for an informal discussion:

John Pearce, Quality & Service Improvement Manager on 07775824765


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. 

All posts, unless stated otherwise, are open to part time working and job share arrangements.

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