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MASH Early Help Worker OCC7086

Job Details:

Salary Range: £29,909 - £36,153 per annum
Work Location: Cowley Police Station, Oxford
Hours per week: 37
Contract type: Permanent
Closing date: 14 December 2018
Interview date: Week commencing 17 December 2018

Advert Text:

We are looking to recruit to the post of Early Help Triage Worker in our Multi Agency Safeguarding Hub (MASH) - a countywide team based in Oxford City.

The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for the public and professionals to report children's safeguarding concerns. The Multi Agency Safeguarding Hub (MASH) is a partnership between Oxford City Council, Oxfordshire County Council, Thames Valley Police, The National Probation Service, Oxford health services, South Central Ambulance Service, Fire and Rescue and Drug and Alcohol Services. The Oxfordshire MASH was implemented in November 2014 but due to a number of exciting developments within Oxfordshire's Children's Services opportunities to join the team have now arisen.

Applicants should have experience of working within or alongside Children's Social Care and have a working knowledge of the Early Help provision within Oxfordshire. You would be working with two other Early Help MASH workers and providing the MASH with the links to the Early Help Provision and community based resources within Oxfordshire.

The post is office based, therefore, a driving licence is not essential and although a very busy team the hours are structured. Good supervision and training opportunities are provided.

Job Purpose:

• To contribute to and apply the Council’s strategy to support vulnerable children and families. 

• To ensure service is delivered in line with Oxfordshire’s principles and values of working with partners, children and families. 

• To provide advice and guidance to universal services, including schools, health services and voluntary and community groups to enable them to support vulnerable children, young people and families within their community. 

• To identify emerging needs and safeguarding concerns within the locality. 

• To be the first point of contact for universal services who have emerging concerns about a child and are considering making a referral to statutory services. 

• To monitor and oversee the effective implementation of Early Help Assessment/Team Around a Family processes within the locality. 

• To develop a good working knowledge of support services in the area and identification of appropriate resources. 

Role Responsibilities:

  • Provide a LCSS duty worker role to co-ordinate work in/out of the MASH.  The role will be situated within the Multi-Agency Safeguarding Hub for each of the area LCSS teams. 
  • To develop a good understanding of the services provided within the locality, including schools, health services, support groups and activities available to children, young people and families. 
  • To facilitate regular communication between professionals which enables vulnerable children and young people to be identified and referred to the right provision at the right level.
  • To support the MASH team identify cases for LCSS/Early Help and triage accordingly, including liaising with professionals/parents where required to support analysis of threshold.
  • To provide a triage service for safeguarding concerns and targeted support prior to escalation into Children’s Services.  This may also include reviewing Education, Health and Care Plans to ascertain if thresholds are met for safeguarding/community support.
  • To escalate appropriate safeguarding concerns to the MASH. 
  • To escalate appropriate requests from MASH to the Family Solutions Early Help teams via the Resource Allocation Panel - this will entail attending the area offices to support this meeting. 
  • To act as a point of contact for the MASH, where a MASH Enquiry does not lead to a Children’s Services intervention, to ensure that Early Help Assessment /Team Around a Family processes are in place within the community – ensure the area link worker of LCSS is contacted and this progressed. 
  • To identify gaps/issues in service provision and share information / offer training with relevant professionals.

Role Requirements:



Qualifications, Training and Professional Registrations 

• Professional Qualification at Level 4 or above (e.g. NVQ 4, BTEC professional award, BA degree, HNC etc.) in relevant subject e.g. related to children, young people & families.


Skills and Knowledge 
• Proven ability to make key safeguarding decisions to ensure children are safe and protected at all times. 
• Children and young people focused with an understanding of the impact of abuse, social deprivation and/or disadvantage on children, young people and their families. 
• Proven ability to work collaboratively across professional partnerships and within OCC teams. 
• Knowledge and experience of Early Help Assessment/Team Around the Family processes. 
• Knowledge, understanding and ability to apply the thresholds of needs matrix and referral pathways. 
• Good working knowledge of appropriate legislation. 
• Excellent assessment skills. 
• Excellent writing skills including reports. 
• Ability to make key safeguarding decisions to ensure children are safe and protected at all times. 
• Evidence of up to date training. 
• Knowledge and understanding of outcome frameworks. 
• Knowledge of the national Troubled Families programme 

• Good understanding of child development and factors that support children to develop and achieve their potential 

Interpersonal skills 
• Experience and proven track record of working in children and families social care settings.


Personal Qualities 

• Ability to communicate using appropriate styles, methods and timing to maximise understanding and impact. 

• Ability to develop positive relationships that promote reflective team working, and an open, motivating and inclusive culture including working with a number of internal teams. 

• Ability to set and maintain high performance standards for self and others, translating ideas into actions. 

• Considers the impact on others when making decisions, is available and approachable and takes time to consult and communicate with sensitivity and understanding, but equally capable of undertaking difficult conversations and actions. 

• Resilient and able to deliver effectively against competing priorities and timescales. 

• Ability to analyse problems and propose solutions.


Key Competencies 
• Ability to integrate and apply professional knowledge, values and skills to practice situations in a purposeful, intentional, ethical and professional manner to promote well-being.


Equal Opportunities 
• Acting with integrity and impartiality, promoting a working environment that supports the Council’s values.


Special Requirements 
• Satisfactory Disclosure and Barring Service (DBS) check 
• Ability to travel to and access a variety of premises 
• Commitment to inter-agency working 
• Flexibility in working arrangements/hours to meet operational requirements including responding to emergencies. 
• Successful applicants will be subject to NPPV (Non-Police Personnel Vetting)




Qualifications, Training and Professional Registrations

• Practice to have included working with Children & Families where there has been a requirement to assess levels of need and action appropriately e.g. knowledge and application of Safeguarding procedures for Children


Vetting Requirements:


This post is subject to a Criminal Records Check and Non Police Personnel Vetting. Further information about this process will be provided to successful candidates.


Contact details for an informal discussion:


James Roffey on 01865894910


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. 

All posts, unless stated otherwise, are open to part time working and job share arrangements.

Job Segment: Behavioral Health, Child Development, Education, Healthcare, Part Time

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