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Business Support Officer

Job Details:

Salary Range: £21,074 – £29,055 per annum 
Work Location: Westgate - County Library Oxford
Hours per week: 37.00
Contract type: Temporary for 36 months
Closing date: 27.02.2019
Interview date: W/C 04.03.2019

Advert Text:

Are you highly motivated administrator who want to develop their understanding of projects and governance? 
You could play a lead role in improving the way in which staff plan and execute Capital Projects, to ensure we deliver our ambitious Capital Programme and support growth in Oxfordshire?
Oxfordshire County Council runs a 10 year Capital Programme of c.£1bn, delivering schools, highways maintenance, infrastructure and other community improvements for our residents, businesses, and visitors. 
We are looking for someone to join the team and ensure that the administration around our main governance processes run smoothly, as well as supporting on a programme of continuous improvement to enhance governance arrangements and performance reporting.
The role will require you to support monthly board meetings, take minutes, manage the forward plan for project reports and papers, and input and manage data on compliance and project performance. 
A background in Governance or Projects is not essential but we are looking for candidates who can demonstrate their ability to pick up processes and new information quickly.

Job Purpose:

The purpose of the job is to work as part of a central team providing a framework within which the council can function effectively. The post holder will be required to work in a fast paced environment to deliver organisational improvement, driving through business efficiency and cultural change. The post holder will lead by example, promote the values of the organisation, facilitate others to deliver their objectives and facilitate a joined up holistic approach and culture across the Council.

Working to a programme or project manager, the business support officer will be responsible for supporting the delivery of wide-ranging projects and vital functions in support of the Council’s Corporate Strategy and directorate priorities, based on a matrix-management approach. This is likely to cover a wide-range of issues, and will play a role in delivery of and supporting others to ensure that change is embedded in the organisation.

This post holder is responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies

Role Responsibilities:


  1. Play a key role in supporting the delivery of wide-ranging projects and vital functions in support of the Council’s Corporate Strategy and corporate priorities, working to Programme or project managers leading project delivery, based on a matrix-working approach. Projects are likely to cover a wide-range of issues:
    1. Early formulation of strategy and policy ideas
    2. Translation of political objectives into service deliverables
    3. Delivery and implementation, taking account of financial and organisational imperatives
  2. Provide support to programme and project managers, working on a wide range of issues in a fast paced environment.
  3. To work with the Property and Investment Manager on a range of Business support tasks that may include activities such as: scheme of delegation/ business continuity/ information governance/ performance information/ engagement and consultation/ communication/ equalities.  This list of activities is not intended to be exhaustive and specific duties will be allocated as agreed and directed by the Property and Investment Manager.
  4. Support the development of innovative solutions to difficult problems.
  5. Work in a constructive way with colleagues across the Council and with our partners, supporting and challenging others to deliver change.
  6. Establishing productive working relationships with elected members, senior managers and external organisations. Provide (written and verbal) support and advice to the senior groups such as cabinet, CLT (County Leadership Team) and CoLT.
  7. Achieve effective cross-team working in the Community Asset team, across Communities and council directorates.

Selection Criteria - Essential:

Qualifications and Training:
  • English and Maths GCSE Grade C or above (or equivalent) or NVQ level 2 administration (or equivalent)
  • Good knowledge of Microsoft Office
  • High degree of proficiency with Excel
  • Evidence of continuing professional development
  • Track record of working on projects which deliver tangible results for customers
  • Excellent time and task management skills and experience of delivering tasks under pressure
  • Excellent interpersonal skills including verbal and written communication, and ability to relate to and work at all levels of the organisation
  • High level analytical skills and ability to interpret and communicate complex written and statistical information
Job related aptitude and skills:
  • Ability to support the organisation on a range of business development activities as outlined in the Job Description
  • Active Communication – actively consults and supports the flow of communication through the organisation and provides a compelling vision to others
  • Decision-making – makes clear management and financial decisions that take full account of value for money, cost management, efficiency and risk
  • Delivering Results- Consistently delivers stretching objectives through effective prioritisation, project management and the efficient use of resources
  • Customer focus – retains responsibility for high levels of external and internal customer service through active feedback and a strong understanding of diverse customers
  • Personal Effectiveness - Acts with high levels of trust and personal accountability and responds positively to change and opportunities for personal development
Personal qualities:
  • Develops effective internal and external relationships
  • Self starter and team player with ability to work flexibly and on own initiative
  • Has impact and influence and effectively motivates others to achieve goals and embrace change
  • Works on a number of issues concurrently and can prioritise effectively
  • A proactive approach to personal development  
Equal Opportunities:
  • Commitment to, and understanding of, the principles of Equal Opportunities for all, in employment and the delivery of services. 

Selection Criteria - Desirable:


  • Ability to support and challenge more senior colleagues

Contact details for an informal discussion:

Claire Phillips - - 07785 453260

Andrew Fairweather - 


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. 

All posts, unless stated otherwise, are open to part time working and job share arrangements.

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