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Administrative Officer (Support) OCC4977 (linked to OCC2806)

Job Details:

Salary Range: £18,870 - £20,541 per annum

Work Location: Cowley Police Station, Oxford

Hours per week: 37 (part-time hours considered)

Contract type: Permanent

Closing date: Tuesday 1st January 2019

Interview date: Week commencing 14th January 2019

Advert Text:

Would you like to be part of an innovative and forward thinking Local Authority organisation, which is passionate about serving the community? Are you interested in a Business Administration career, where you can make a real difference to children, young people and families? Or are you looking to come back into the workplace after a break away?


If the answer is yes, we have an exciting role available!


Our Children Services Administration Officer Roles are based in a number of small, supportive teams. These fast paced jobs are crucial to enable the Children Social Care teams working effectively and delivering outstanding services to our customers. Our teams work co-operatively to provide efficient and effective secretarial and administrative support to staff based in Specialist Directorate Teams or those who may not work from one office. We proactively liaise with colleagues to provide constant and consistent services, streamline practices, provide cross-service cover and help prevent excessive workload peaks. Both roles will therefore suit someone able to work at a fast pace, often to tight deadlines, whist staying calm and efficient under pressure.


In the Administration Officer (Support) role, you will be supporting Social Workers who work with families and young people within our community.


To be successful in this role, you will be someone with excellent communication skills, who thrives on working in a team environment. Whilst prior experience of working in a Social Care environment is not essential, you should be able to demonstrate experience of providing administrative support in a busy, customer-focused team.  Good ICT skills are essential and you must be comfortable with using Microsoft Office applications. Experience in using database systems would also be highly valued.


We have a dedicated training and induction plan where we will develop your knowledge, skills and expertise in all administrative areas. 


In return we offer:

  • Competitive rates of pay
  • 24 – 32 days annual leave each year
  • Flexible working arrangements
  • Tailored induction
  • Family Friendly Schemes to help balance family commitments including generous maternity, paternity and support for working carers
  • Good career opportunities
  • Excellent pension scheme, with employer contributions of up to 20 per cent of salary
  • Staff Discount Scheme
  • Discounts on rail travel
  • Initiatives and a range of activities to support  health and wellbeing including an Employee Assistance Programme, mindfulness and resilience training, yoga and music classes in some buildings and even a council choir for staff

Essential Criteria:

Educational achievements, Qualifications, Training and Knowledge:

  • English Language and Mathematics GCSE Grade C or above, or equivalent, or comparable ability



  • Previous administrative experience
  • Proven front line service (visitor/telephone) experience
  • Proven ability to work effectively to deadlines
  • Experience and regular use of Microsoft Office applications and the Internet
  • Experience of handling data and statistics
  • Experience of inputting and retrieving data from ICT based record systems
  • Information research, retrieval and collation using internet/web based systems


Job related aptitude and skills:

  • Ability to communicate effectively by telephone, in writing, by e-mail and in person
  • Methodical and organised approach to tasks, with an eye for detail
  • Initiative, flexibility and ability to handle change
  • Use of Microsoft Office applications, including Word, Excel, Outlook and PowerPoint, to at least an Intermediate Level


Personal Qualities:

  • Commitment to providing good customer service with a drive for continuous improvement
  • Commitment to continuous personal development
  • Ability to work alone, as well as working co-operatively as a team member
  • Able to deal with work of a confidential nature

Desirable Criteria:

Educational achievements, Qualifications, Training and Knowledge:

  • ECDL or equivalent training in relevant software packages



  • Use of Microsoft Publisher and PowerPoint
  • Experience of processing financial claims/transactions
  • Experience of using consultative processes to improve procedures and services


Job related aptitude and skills:

  • Ability to produce accurate summaries of meetings, events and conversations


Personal Qualities:

  • Interest in services provided by or for Oxfordshire County Council and willingness to learn about new initiatives

Vetting Requirements:

This post is subject to a Criminal Records Check.

This post is subject to Non Police Personnel Vetting. Further information about this process will be provided to successful candidates.

Please note that under safer recruitment requirements, references will be requested prior to interview.

Contact details for an informal discussion:

Ben Scott, Senior Administrative Officer, on 01865 323717.


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. 

All posts, unless stated otherwise, are open to part time working and job share arrangements.

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