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Customer Service Adviser (Huntercombe Prison Library) OCC261350

Job details


Salary range: £19,312 -  £20,092 pro rata, per annum (actual salary £8,351 - £8,688 per annum)

Work location: HMP Huntercombe, Nuffield

Hours per week: 16

Contract type: Permanent

Closing date: Thursday 27th January 2022

Interview date: To be confirmed


Vetting requirements: A DBS check is not required, but specific clearance conducted by HM Prison Service is required as part of pre-employment checks.


About us


Located between Henley and Wallingford, HMP Huntercombe is a Category 'C' adult male establishment holding a solely foreign national population. The prison is operated by HMPS and has a capacity of 480 men all of whom are in the last three years of their sentence. 


About the role


Although we are currently working under Covid19 restrictions, our post Covid19 regime requires Customer Service Advisers to work shifts covering from 08:30 to 19:00 hrs, five days a week. The service users have access timetabled access to the library, and we service over 400 visits per week. During their visit the service users have access to a stand-alone computer, national and international newspapers, they can also loan from a wide range of fiction and non-fiction books covering 36 languages and DVD's covering 37 languages, they can also access inter library loans for a small cost. 


In this highly rewarding role you will assist the Library Manager in providing excellent, customer focused reading, lending and information services to the service users and staff at HMP Huntercombe. This involves encouraging a love of reading, the use of books and providing and promoting information services and fostering literacy within a prison environment.


Rewards and benefits


It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development. 


We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering. 


Would you like to know more?


Please click here to view the Job Description and Selection Criteria


For an informal discussion please contact Neelam Rutti, Huntercombe Library Manager) on 01491 643233 or Richard Pratt, Group Library Manager) on 01865 815509.


Application Procedure


To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory. 


If you experience any difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form



Our commitment to equality, diversity and inclusion


At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We have a number of staff network groups which provide peer support and safe spaces for staff.


Our commitment to safeguarding


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.

We will ensure that all our recruitment and selection practices reflect these commitments.


Guaranteed interviews


As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.


We are open to discussions about flexible working.


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