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Team Support Officer (Family Solutions Plus) OCC613298

Job details


Salary range: £26,873 - £28,770 pro-rata, per annum (actual salary: £13,436 - £14,385 per annum)

Work location: Banbury Children & Family Centre, Banbury

Hours per week: 18.5 (working pattern: Monday - Tuesday 8.30am-5pm, Wednesday 8:30-12:00) 

Contract type: Temporary for 12 months

Vetting requirements: This role is subject to an Enhanced Criminal Records Check


Closing date: Sunday 3rd December 2023

ICT assessment: Monday 11th December 2023

Interview date: Thursday 14th December 2023



About us


Do you want a rewarding role where you will make a difference? Our business support team is the vital engine of Children’s Social Care. Working together with our dedicated social work teams, we provide essential support for children & families in our community.


We are looking for people who want to work in a challenging environment where no two days are the same. If this sounds like you, we have opportunities for you to join our committed team of administrators.



About the role


We are looking for a Team Support Officer to provide administrative support to our Family Solutions Plus teams. Team Support Officers are crucial in supporting our Social Workers and Team Managers to work effectively to deliver outstanding services to local children and families in your community.


Team Support Officers will support our social workers directly, building excellent working relationships with professionals and members of the public and providing efficient and first-class customer service. Strong IT skills and excellence in customer care essential.


You will be answering telephone calls, diary management, supporting financial processes, team inbox management, attending multi agency meetings to take actions notes.



About you


You will be a person who can build excellent working relationships with professionals and members of the public. You will be a highly organised individual with good IT skills, and will be able to provide efficient first-class customer service to all users of the Service.


We have a dedicated training and induction plan for all new starters where we will develop your knowledge, skills and expertise in business administration in order for you to be successful in your role.



Rewards and benefits


  • Culture of flexible working
  • Technology to support agile working where role permits
  • Up to 31 day’s holiday p.a. plus bank holidays
  • Option to ‘buy’ additional holiday
  • Employee Assistance Programme including access to health and wellbeing support
  • Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
  • Enhanced family friendly policies
  • Local and national discounts for shopping and travel
  • Great learning and development opportunities to support your ongoing development



Would you like to know more?


Please click here to view the Job Description and Selection Criteria


For an informal discussion about the role, please contact Julie Kirk, Business Support Team Leader at, 07990367487



Application Procedure


To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.


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If you experience any technical difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form. 


If you require the application form in an alternative format as part of a reasonable adjustment at this stage of the recruitment process, please contact the Recruitment Team using Recruitment Application Enquiry Form.



Our commitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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