Team Support Officer (Family Solutions Plus) OCC613298

Job details

Salary range: £26,873 - £28,770 pro-rata, per annum (actual salary: £13,436 - £14,385 per annum)

Work location: Banbury Children & Family Centre, Banbury

Hours per week: 18.5 (working pattern: Monday - Tuesday 8.30am-5pm, Wednesday 8:30-12:00) 

Contract type: Temporary for 12 months

Vetting requirements: This role is subject to an Enhanced Criminal Records Check

Closing date: Sunday 3rd December 2023

ICT assessment: Monday 11th December 2023

Interview date: Thursday 14th December 2023

About us

Do you want a rewarding role where you will make a difference? Our business support team is the vital engine of Children’s Social Care. Working together with our dedicated social work teams, we provide essential support for children & families in our community.

We are looking for people who want to work in a challenging environment where no two days are the same. If this sounds like you, we have opportunities for you to join our committed team of administrators.

About the role

We are looking for a Team Support Officer to provide administrative support to our Family Solutions Plus teams. Team Support Officers are crucial in supporting our Social Workers and Team Managers to work effectively to deliver outstanding services to local children and families in your community.

Team Support Officers will support our social workers directly, building excellent working relationships with professionals and members of the public and providing efficient and first-class customer service. Strong IT skills and excellence in customer care essential.

You will be answering telephone calls, diary management, supporting financial processes, team inbox management, attending multi agency meetings to take actions notes.

About you

You will be a person who can build excellent working relationships with professionals and members of the public. You will be a highly organised individual with good IT skills, and will be able to provide efficient first-class customer service to all users of the Service.

We have a dedicated training and induction plan for all new starters where we will develop your knowledge, skills and expertise in business administration in order for you to be successful in your role.

Rewards and benefits

• Culture of flexible working
• Technology to support agile working where role permits
• Up to 31 day’s holiday p.a. plus bank holidays
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development

Would you like to know more?

Please click here to view the Job Description and Selection Criteria

For an informal discussion about the role, please contact Julie Kirk, Business Support Team Leader at Julie.Kirk@Oxfordshire.gov.uk, 07990367487

Application Procedure

To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.

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