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Customer Service Adviser OCC278252

Job details


Salary range: £19,312 - £20,092 pro-rata, per annum

Work location: Abingdon Library and Kennington Library

Hours per week: 17.86 (14.44 at Abingdon library and 3.42 at Kennington library - please see below for further details)

Contract type: Temporary until 30/06/2022

Closing date: Sunday 19th December 2021

Interview date: Thursday 13th January 2022


Vetting requirements: This role is subject to a criminal records check



About us


Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.



About the role


Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.


Please note, you will be taking on two roles; 14.44 hours per week at Abingdon Library, including 1 in 8 Saturdays (all day) and 3.42 hours per week at Kennington Library, including alternate Saturday mornings These hours will also include some late evenings up to 7pm.



Why Oxfordshire?


Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country.



Rewards and benefits


It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development. 


We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering. 



Would you like to know more?


Please click here to view the Job Description and Selection Criteria


For an informal discussion about the role please contact Kim Kearney, Group Library Manager, KIM.KEARNEY@OXFORDSHIRE.GOV.UK



Application Procedure


To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory. 


If you experience any difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form



Our commitment to equality, diversity and inclusion


At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We have a number of staff network groups which provide peer support and safe spaces for staff.


Our commitment to safeguarding


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.

We will ensure that all our recruitment and selection practices reflect these commitments.


Guaranteed interviews


As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.


We are open to discussions about flexible working.


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