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Apprentice Administrator Level 2 (Business Support) OCC5519

Job Details:

Salary Range: £10,714 per annum, rising to £11,229 per annum upon successful completion of 6-month probation period. Rising to £16,394 after 12 months of employment.

Work Location: Abingdon Children & Family Centre/ Abbey House, Abingdon and Didcot Children & Family Centre

Hours per week: 37

Contract type: Temporary for 18 months

Closing date: 28th February 2019

Interview date: 7th and 8th March 2019

Advert Text:

Do you want to help make a difference to people’s lives in your local community?

Do you want to be part of a team that make this difference?

We have three vacancies for Business Support Apprenticeships, in teams that are integral in supporting services.

* Front Door Admin Hub - Abbey House, Abingdon
* Family Solutions Service - Abingdon Children & Family Centre
* Family Solutions Service - Didcot Children & Family Centre



This is an exciting apprenticeship opportunity to join Oxfordshire County Council as an Administrator. You will be working as part of the Children’s Services, who are responsible for Children’s Social Care for the whole of Oxfordshire.


Oxfordshire County Council is a large organisation which provides services to the residents, children, young people and families of Oxfordshire. We are committed to providing apprentices with a great opportunity and improving skills both in life and at work. This can be a great stepping stone towards making the most of the career opportunities that are available within our organisation.  


Come with your enthusiasm and readiness to learn and we will develop you as an efficient and effective Administrator as part of your Business Support Apprenticeship. You will receive structured off the job development, supported by workplace learning and mentoring.


Training will be delivered in the work place and dedicated time at one of the Abingdon and Witney Colleges.


This apprenticeship is a trainee role designed ideally for someone who has little or no experience in the work place and are encouraging 16-24 year olds to apply. As a trainee member of the team, apprentices will develop the skills and knowledge necessary to perform administrative duties to support both the offices and the wider service.


For Apprenticeships we require Numeracy and Literacy level 1 and basic knowledge of IT. Adjustments to the minimum English and/or maths requirements will be considered by the provider where an apprentice has either an existing or previously issued Education, Health and Care (EHC) Plan, a Statement of Special Educational Needs (SEN) or a Learning Difficulty Assessment (LDA).


By applying for this Apprenticeship and the associated training you will be agreeing that your personal information you provide to the Council may be passed to the nominated training provider, ESFA, and the Department for Business, Energy & Industrial Strategy. Where necessary it is also shared with the Department for Education, including the Education Funding Agency and any other relevant regulator relating to the Apprenticeship.


Further information about use of and access to your personal data, and details of organisations with whom the ESFA regularly share data are available at:

If you have any queries around the sharing of your data please contact

Job Purpose:

This is a trainee role designed for an individual who has little or no previous work experience in a similar job.


As a trainee member of the team you will develop the skills and experience necessary to perform general administration duties to support both the team and the wider service


This post holder should ensure that all relevant policies and procedures are followed.

Role Responsibilities:

  • To provide excellent customer service
  • To learn how to deal with general telephone enquiries from staff, service providers and members of the public and take messages
  • To learn how to deal with face-to-face enquiries from members of the public using the service
  • To learn how to deal sensitively with confidential information, queries and complaints; to ask for the support of senior colleagues when appropriate
  • To learn how to perform general administrative duties. This may include: data entry, word processing (letters, memos, contracts, reports, presentations and minutes of meetings), filing, scanning and processing documents and photocopying
  • To learn how to manage diaries, including arranging meetings and booking venues (internal and external)
  • To learn how to receive, sort and process letters, faxes and emails
  • To learn how to perform requisitions using the Council’s procurement ordering system (SAP)
  • To learn how to produce reports using performance data, new client records data and outcomes data to assist the monitoring process
  • To produce and keep an NVQ portfolio, making sure that all targets are achieved. This may include attending a local college and undertaking training as needed
  • To learn how to provide general administrative support across the wider service as and when required
  • To take a flexible attitude to duties, which may have to be varied subject to the needs of the service and in keeping with the general profile of the post

Role Requirements:



Educational achievements, Qualifications, Training and Knowledge

  • 4xGCSEs or equivalent at grades A-D /9-4 including English and Maths
  • Basic Knowledge of Microsoft Word, Excel, Internet and Email
  • Accurate basic knowledge of keyboard skills


Job related aptitude and skills

  • Ability to communicate professionally with a variety of individuals by telephone, in writing and in person
  • Organised approach to tasks with ability to work to deadlines and good attention to detail
  • Ability to be flexible
  • Ability to learn new ICT systems
  • Ability and commitment to provide a high level of customer service
  • Ability to listen carefully in order to write accurate minutes and record actions


Personal qualities

  • Commitment to ongoing self-development and training
  • Ability to deal with work of a confidential nature
  • Ability to work co-operatively as a team member
  • Ability to learn to prioritise workload
  • Ability and willingness to complete the apprenticeship qualifications; NVQ 2 in Business Administration
  • Ability to understand the importance of being on time and the impact that sickness absence has on the effectiveness of the team


Equal opportunities

  • Commitment to, and understanding of, the principles of Equal Opportunities for all, in employment and the delivery of services

Vetting Requirements:

This post is subject to a Criminal Records Check.


Contact details for an informal discussion:

Natalie Spiers on 07881 268211.


Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. 

All posts, unless stated otherwise, are open to part time working and job share arrangements.

Job Segment: ERP, Administrative Assistant, SAP, Data Entry, Technology, Administrative, Part Time

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