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Business Support Officer OPCC11725

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Date added: 31-May-2019

Location: Winchester, HAM, GB

Company: Shared Services Partnership

Job Details:

Business Support Officer OPCC11725
Salary Range: £20,448 - £23,014 per annum
Work Location: St George's Chambers, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 17 June 2019

Advert Text:

The Office of the Police and Crime Commissioner for Hampshire is looking for a Business Support Officer to provide administrative and project support across the organisation.

The successful candidate will be a confident and natural communicator who will undertake a variety of support tasks throughout the business, ranging from front of house duties to research projects. This is a role for an ambitious individual who will thrive in an environment where no two days are the same.

There will be opportunities to develop new skills and knowledge as new initiatives are rolled out, so a willingness to learn, develop and grow within the organisation is key.

Please note this is a politically restricted position.

Job Purpose:

To provide administrative support to the organisation, working with teams to prioritise and meet the needs of the business. To act as a first point of contact for engagement with the Commissioner’s office, dealing with visitors, telephone calls and correspondence. To contribute to the delivery of projects by carrying out research and other support tasks in line with the grade of the role.

Role Responsibilities:

  • Provide flexible administrative support, providing assistance with a range of tasks and resolving issues where necessary.
  • Carry out research activities to support the development of strategies, plans and specific projects.
  • Provide project support duties including producing project documents, administering project meetings and workshops, tracking and reporting project progress.
  • Assist with day-to-day office management functions such as room bookings, diary management, meeting preparation, minute taking and office supplies ordering.
  • Provide a front office/reception facility for the office, answering telephone calls and welcoming visitors for meetings and other events.
  • Manage incoming enquiries and correspondence, ensuring timely responses are provided by the appropriate team member. Report regularly on volume and topics raised by the public.
  • Provide basic financial management, ordering goods and services used by the office and completing monthly reconciliation tasks.
  • Provide support to departments in the delivery of events, including pre-event preparation and public engagement.

Key Decision Making Areas:

  • Assess information to establish the correct route for enquiries.
  • Provide timely and accurate responses to requests for information.
  • Allocate and prioritise work to meet deadlines.
  • Identify the best use of resources and seek support accordingly to meet the business need.
  • Identify appropriate actions to resolve problems, and escalate issues as appropriate.
  • Manage the booking system for meeting rooms within the office.

Essential Qualifications, Knowledge, Skills and Experience:

  • Educated to further education/first degree level, or work experience deemed to be at an equivalent level.
  • A natural communicator who engages with people in a friendly and positive manner.
  • Ability to maintain good working relationships, and to communicate effectively at all levels of organisations.
  • Computer literate with experience of using a variety of standard office software.
  • A flexible approach to hours of working. Ability to use tact and diplomacy when handling sensitive situations.
  • Highly organised, with the ability to manage competing demands and prioritise effectively. Experience of working as part of a team, with the ability to work autonomously.
  • A proactive attitude and willingness to develop new skills.

Desirable Qualifications, Knowledge, Skills and Experience:

  • Business or project management qualification.
  • Experience of working in a customer service role.
  • Experience of working in an office-based environment performing a variety of business management tasks.
  • Experience of working in the public and/or third sector.
  • Experience of supporting senior managers in a PA capacity.
  • Experience of working in a project team.
  • Experience of working in a political environment.
  • Research and analysis skills.

Working Conditions:

  • Manual Handling: Objects up to 5 kg on a less than daily basis.
  • Display Screen Equipment: Desktop PC.

Vetting Requirements:

Non Police Personnel Vetting Check.

Contact details for an informal discussion:

Kim Salter, Business Support Manager on 01962 871595.



The Office for the Police and Crime Commissioner is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 

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