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Direct Labour Organisation and Helpdesk Manager LBHF276272

Job Details:

Salary range: £51,444 - £54,513 per annum.

Work location: 3 Shortlands, Hammersmith, London, W6 8DR

Hours per week: 36 

Contract type: Permanent

Closing date: 24 July 2022

Contact details for an informal discussion: Chris Nolan, Head of Hard Services via email at CHRIS.NOLAN@LBHF.GOV.UK


Advert Text:

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, our ambition is to be 'ruthlessly financially efficient' in everything that we do, to ensure that our residents and services are receiving the best value for money whilst challenging old-fashioned thinking, unfairness and removing waste where possible.


We are seeking an enthusiastic and well organised individual to assist the facilities management department to be responsible for preparing budgets, monitoring costs, preparing schedules, estimates, making payments, monitoring of contracts and assets across the Borough in relation the reactive repairs and the corporate planned maintenance programme for the civic portfolio.


Manage a multi skilled team of in-house engineers and contractors to ensure all reactive/planned works along with statutory works are completed within agreed  SLA timescales.


Liaise with internal agencies / colleagues and external consultants and contractors.


To lead on proactively managing the civic helpdesk ensuring that matters of urgency and sensitivity are prioritised and dealt with and brought to the attention of the senior manager in a timely manner. Ensure all statutory documentation is reviewed and relevant actions are prioritised.


The post holder will need some experience of dealing with financial affairs, such as interrogating, reconciling and paying any services related invoices and be a confident user of IT packages to record, monitor and capture financial expenditure as well as management of system-based reports.


Our mission is to be the best council. To do this we need the best people
to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.



Please refer to the Job Description for more information.


Role Responsibilities:

To be responsible for delivery of responsive and effective FM hard services across the diverse civic portfolio through a professional FM team including


You will:

  • Leading two multi-discipline teams.
  • Control and performance monitoring of all FM hard services, contracts and contractors.
  • Ensure reactive and PPM works are undertaken and completed within SLAs.
  • Preparation of specifications for quotes and tenders.
  • Performance driven FM services with set expectations.


People Values:

How we act defines who we are.  At the heart of our organisation is a common approach to defining ‘who we are’.  We are looking for people who can build this into everything they do.


We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.


We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.


We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.


We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes: 


Complex problem-solving 
The ability to work within a complex system and find simple solutions and outcomes that deliver real change. 


Critical thinking 
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources. 


You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes. 


People management 
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals. 


Coordinating with others 
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration. 


Emotional intelligence 
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills. 


Judgement and decision making 
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement. 


You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level. 


Service orientation 
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives. 


Cognitive flexibility 
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation. 


Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


Job Segment: Help Desk, Information Technology, Manager, Technology, Management

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