Share this Job
Apply now »

Transformation Practice Consultant - HCC10758

Job Details:

Salary range: £40,449 - £45,524 per annum 

Work location: Elizabeth II Court, Winchester 

Hours per week: 37

Contract type: Permanent

Closing date: 08 September 2019

Advert Text:

As we continue to successfully grow our capacity and capability, Hampshire County Council's Transformation Practice are seeking experienced and talented management consultants, who want to play an important part in leading and supporting user-centred service transformation and sustainable change, within a prestigious public sector organisation. 

To meet the continuing financial and demand challenges we face over the coming years, we want to recruit highly skilled, enthusiastic and self-motivated individuals to join our internal management consultancy team (known as the Transformation Practice). Much of the change we are delivering will be underpinned by digital technologies, enabling us to significantly improve both customer experience and operational productivity. We are looking for individuals that can lead and support service design and improvement programmes and projects across all departments, often in collaboration with partner organisations. 

You will have previous experience as a management consultant and/or in programme, project or change management, within a transformational environment. Experience of working in local government or the wider public sector service economy would be desirable but not essential, as private sector experience will enable us to look at our challenges from another perspective. You will need to demonstrate a proven track record of involvement in the design and delivery of measurable improvements to service quality and operational efficiency in a complex, often people-centred, service environment. 

You will be based in Winchester, a beautiful and historic city on the edge of the South Downs National Park, with good travel links to London and the south coast. 


The closing date for applications is Sunday 8th September. Those applicants who are successful at sift will be invited to an assessment session on Friday 20th September, at which attendees will be required to deliver an individual presentation. Following the assessment session, we will invite selected applicants for interview scheduled for Friday 27th September. Any previous applicants who have submitted an unsuccessful application in the preceding 12 months need not apply.

Job Purpose:

Under the direction of the Heads of Practice and Principal Consultants, Consultants lead and deliver consultancy services in support of the Council’s priority service design and improvement programmes and projects.

Role Responsibilities:

The Transformation Practice, reporting through the Assistant Director of Transformation to the Director of Transformation and Governance, is a professional group of internal management consultants that play a key role in leading and supporting service transformation and change across the County Council.

The Practice comprises various grades/levels of consultancy role that have been based on those typically found in commercial management consultancy practices.  Working together with our clients, the Practice supports the transformation agenda and ensure change is designed and delivered in a sustainable way.

The expected level of accountability varies depending on the consultant grade/level, which in turn is a function of the consultant’s level of experience and expertise. Consultants will:

 

  • Provide support to, and sometimes lead, transformational projects and workstreams e.g. through service design and process improvement, options generation and appraisal, business case development, objective challenge and ‘critical friend’.
  • Develop a clear and agreed understanding of the client’s transformation challenges and change requirements, and then provide support to produce high-quality documented proposals that show how the Practice will meet those requirements.
  • Use data and analytics to gain customer and operational insight, and be able to present visually compelling evidence to support problem diagnosis and decision-making.
  • Provide subject matter expert advice and support in the setting-up of transformation projects, subsequently ensuring that they deliver on time and to the agreed quality, with a relentless focus on improving outcomes and benefits realisation.
  • Produce, or support the production of, reports, business cases and presentations that communicate a compelling case for change, as well as progress against benefits profiles.
  • Build strong business relationships with project and departmental stakeholders, as well as internal clients across the Council.
  • Consistently apply the Practice quality assurance processes, methodologies and toolkits from commissioning through to project delivery and close.
  • Contribute to Practice development through; sharing of knowledge and best practice, as well as development of methodologies and toolkits that enable more consistent delivery of consultancy assignments.
  • Build consulting skills and specialist domain (market and subject) expertise.
  • Support training and capacity building across Council departments and provide coaching and mentoring support to more junior consulting grades/levels.

 

Whilst the role has no line management responsibility, Consultants can lead and facilitate project teams. They are expected to use delivery assurance processes to provide feedback on performance during and at the end of each assignment.

Projects that Consultants will typically be involved in, whilst less challenging, complex and lower risk projects compared to those of the Senior Consultant grade, will usually have an impact on service quality/outcomes and savings targets.

Job Descriptions:

Sometimes it is difficult to get a real sense of a job from the job summary. Whilst we hope that the above is clear and easy to understand, to give you an even greater understanding about the role we have asked two of our Consultants to describe what a typical day or week might be for them, what they love about the job, and what they find frustrating about it.

 

Consultant #1

As a Consultant within the Transformation Practice, every day genuinely offers something different. A typical week for me might look like this:

Monday:
Morning - Update project plan and schedule meeting.
Afternoon - Facilitate workshop with key clients.
Tuesday:
Morning - Data entry of daily reports from client service. 
Afternoon - Perform data analysis on latest reports and produce dashboard for client managers.
Wednesday:
Morning - Attend team meeting.
Afternoon - Meet with clients to obtain project updates.
Thursday:
Access data sets from internal and external sources and map supply/demand for a key project.
Friday:
Morning - Attend internal course to aid CPD.
Afternoon: Manage task list and prepare for meetings / activitied next week.
 

At this level, the variety of the work helps maintain my interest and enthusiasm, with tasks often providing a fresh challenge to overcome. The role of Consultant requires you to operate with the professionalism of an external consultant, with the freedom and responsibility to work wherever you are needed, with full autonomy. This is combined with the ethos of a public sector worker, combining the best of both worlds. Achieving more for your client enables the reputation and strategic position of the Practice to grow.

Being a part of circa 50 colleagues within the Practice also means benefiting from an experienced team, with relevant expertise always available from colleagues, when required. As with all jobs, there are sometimes frustrations, these can almost always be overcome with patience and a clear understanding of the brief from your client. Oh and finding available meeting rooms are a challenge at our base in Winchester, so you may need to think on your feet!

Consultant #2

As a Consultant I have been involved in a few projects, taking on different roles in each. I have been project manager for a long running, complex project, which involved producing delivery plans, monthly highlight reports and working with senior service managers and stakeholders to deliver the project. Alongside this I acted as a critical friend to another project, offering support for workshops and feedback on proposal reports and project documentation.

A typical week:

I learnt very quickly that as a consultant on a complex project, my week would never turn out how I planned it! A lot of time is spent in meetings and project boards, keeping managers and stakeholders informed and agreeing actions to move the project forward. I try to spend as much time as possible in our team office as its good to hear about other people’s work and get support for your own; there is always someone willing to listen and offer help if you need them. 

We have monthly full team meetings which I find helpful in developing my understanding of the priorities of the practice and we regularly have a guest speaker or member of the team present something. My Principal Consultant tries to hold monthly meetings with her line management team, and we have monthly meetings with the other projects running in the directorate I’m working in.

The work I have to do varies and really depends on what phase of the project you are working in. I’ve spent time shadowing service staff and writing up my findings, I’ve spent hours looking at spreadsheets of data trying to make sense of it and then there are times when I have been out of the office facilitating workshops or leading staff teams through process redesign work. One thing for sure is that there is always something to do and the days tend to fly by!


The good, the bad & the ugly:

I genuinely enjoy my role most of the time but occasionally there are some really frustrating aspects to it. Working in local government means that there are often political considerations and bureaucratic processes to go through before you can get anything actioned which can lead to hold ups and downtime in your projects. However, once you get to know the processes and how long they take you can build them into your project plans and try to mitigate any delays. Sometimes complex projects can feel like a long, slow slog but the team support you through it.

I’d say the best thing about being a consultant in Transformation Practice is the team I am part of. Even though we work across different directorates and on many varied types of projects, I really feel part of a supportive, respectful, friendly and fun team. I have been encouraged to challenge myself and try out new approaches to problems but always with the knowledge that someone has my back and will help me out if I need them to.

 To be successful as a Consultant in the Transformation Practice you will bring an abundance of enthusiasm, energy, drive and focus to achieve great transformational outcomes. You will need to balance operational effectiveness with thinking, but most importantly you will need to be able to build trust and win the hearts and minds of the people you are working with.

Key Decision-Making Areas in the Role

The role of a Consultant is not to take key decisions for clients, but to advise and produce deliverables, including end of phase reports and business cases that enable the client to take informed decisions. Some examples of support to decision making include:
 

  • Based on an understanding of the client’s transformation and change needs, develop proposals for service design and improvement programmes/projects, including information on the approach to take and the resource levels required for success.
  • Provide operational options and recommendations for change to workstream leads.
  • Provide service improvements and implementation plans for approval to move into implementation and benefits realisation phase.
  • During the implementation phase, consultants will have to take decisions on what and when tasks must be completed so that benefits can be realised.

Consultants will also be expected to actively participate in Transformation Practice governance meetings and contribute to decisions on resourcing and priorities.

Role Requirements:

Essential Qualifications 

Either one or both of:
 

• Minimum of Green Belt in Lean Six Sigma (or equivalent qualification or experience).

• Minimum of Prince2 Practitioner (or equivalent qualification of experience). 

 

Essential Knowledge, Skills and Experience

• Have a good level of understanding and experience of using systematic service design and improvement approaches and/or programme and project management (PPM) approaches to deliver transformational change.

• Ability to use data to gain customer and operational insight, then be able to present visually compelling evidence to support problem diagnosis and decision-making. 

• Able to lead and facilitate service teams and customers to work together to co-produce the delivery of services that provide a better outcomes and user experience, more efficiently and at lower cost.

• Commitment to meeting the client’s quality requirements at all times.

• Good verbal and non-verbal communication skills.

• Professional, confident and credible when working with operational management teams.

• Comfortable with ambiguity and able to adapt approach to suit the circumstances.

• Competent in the use of MS office applications (e.g. word, excel, powerpoint and outlook).

• A good understanding of the challenges facing local government and public services both locally and nationally.

• An understanding and sensitivity to the political environment in which the Council operates.

Desirable Qualifications

• University Degree.
 

Desirable  Knowledge,  Skills and Experience

• Competent in the use of O365 applications, including SharePoint & OneDrive as well as Forms, Flow, PowerApps & Power BI.

• Understanding and experience of digital service design e.g. UX design, customer stories etc.

• Experience of organisational capacity building through sharing of best practice and/or delivery of training & development.

Working Conditions:

The following section provides an outline of the working conditions that may be encountered in this role:

  • Display Screen Equipment User.
  • Driving, ability to meet the travel requirements of the role.
Contact details for an informal discussion:

Martin Perrin, Senior Business Partner or Fiona Duncan, Consultant, on 01962 845083

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

 

Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 


Job Segment: Consulting, Developer, Lean Six Sigma, Quality Assurance, Project Manager, Technology, Management

Apply now »