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Sensory Services Officer - Level 3 - HCC12797

Job Details:

Salary Range: £32,752 - £36,862 per annum
Work Location: Capital House, Winchester
Hours per week: 37
Contract type: Permanent
Closing date: 1 September 2019 

Sensory Services Officer Level 3 – Rehabilitation Officer – Visual Impairment


We have an exciting opportunity available within the Adults' Health & Care Reablement Service for a Sensory Services Officer Level 3. Hampshire operates a county wide Reablement Service comprising Occupational Therapy, Sensory Services and CQC Registered Community Response Staff.

We are seeking a highly skilled, enthusiastic and self-motivated Sensory Officer to join our service in the Mid Hants area of Hampshire, based in our Winchester hub. . 


Sensory Services officers in our team work with people who have significant sight and/or hearing loss to live more independently in their own homes.

As a Sensory Services Officer and qualified Rehabilitation Officer of Visual Impairment (ROVI) in our team you will be responsible for carrying out holistic assessments of Reablement needs and planning Reablement interventions to support across a multi-disciplinary team, including delivery of mobility and daily skills training.  You will use your knowledge and skills in Vision and Hearing impairment in order to set SMART goals with service users and assist with attaining these. This will include assessing for and issue of sensory equipment, sign posting and referring on to other services as necessary.


We are currently working to develop strong links with our colleagues in Health, including the development of an Integrated Intermediate Care service and through in reach into hospitals, to support discharge pathways and avoiding unnecessary hospitaL admissions. You will be instrumental in the success of this service development. You will have excellent communication skills and , experience of working in the Visual Impairment sector; experience of working with people with a hearing loss would be desirable but not essentiall. You will be able to demonstrate effective assessment and treatment planning skills, goal setting and, be able to level work in a fast paced community service. You must be able to demonstrate a strengths based approach to provide advice and information for clients to problem solve their own needs and make informed decisions on their Reablement journey. 

Although this post is primarily based in Mid Hants we are a county-wide Reablement service and there will be an expectation to travel.

Job Purpose:

•    To assess social care needs and associated risks, of people with sensory loss, and with them agree and deliver reablement training plans to enable them to maintain and maximise their independence.
•    To support self-purchasee, or provide appropriate equipment or /support services within the Department’s agreed priorities, eligibility criteria and resource framework to reflect best value principals and to comply with legislation and statutory duties.
•    To work in partnership with own and other organisations to identify current and future service requirements and contribute to the development and improvement of community based services

Role Responsibilities:

•    Carry out initial assessments using a range of skills and specialist communication methods and equipment to identify individual needs of clients and their carers to support their independence
•    Carry out functional assessments based on needs identified in initial assessment and make onward referral to other services in accordance with the Department’s priorities and eligibility criteria
•    In collaboration with clients and their carers, develop and deliver programs of reablement training to enable them to maximise their independence, well-being and choice.
•    Adopting a strengths-based approach, arrange for provision of equipment (including self purchase), other services and resources in accordance with identified needs and the Department’s priorities and eligibility criteria.
•    Adopting a strengths-based approach, provide information and signpost to alternative sources of provision, support and/or benefits. 
•    Ensure that stocks of locally held aids and equipment are maintained at an adequate level. i.e. prepare requisition orders, arrange collection/delivery
•    Be aware of responsibilities in relation to safeguarding adults and take appropriate action when necessary. 
•    Provide support, advice and supervision  to Sensory Services Officers Level 2 and students with the Team. 


Information, Communication, Record Keeping
•    Keep accurate records of all contacts with and regarding clients/carers and maintain information in accordance with departmental policies and procedures.
•    Register people on the disabled persons register as appropriate
•    Within the bounds of confidentiality ensure that information/concerns relevant to safety and care of individuals is appropriately communicated in accordance with departmental procedures and protocols
•    Prepare reports and contribute to investigations/research projects etc. as required by supervisor to assist management and improvement of service delivery

Interagency Liaison and Team work
•    Establish and maintain effective working relationships with colleagues in Health and other statutory and voluntary organisations
•    Ensure that interagency referral processes are used effectively and contribute ideas for improvement in specific circumstances/settings
•    Take a lead role within team to link with other teams/agencies etc. to identify potential opportunities for joint working and alternative resource/funding sources to deliver a co-ordinated service to meet the identified needs of disabled people

Role Requirements:

•    Hold a Rehabilitation Officer of Visual Impairment (ROVI) qualification 
•     Excellent communication and interpersonal skills, including ability to communicate effectively with people who have communication difficulties, sometimes dual sight/hearing loss, and/or come from a range of backgrounds and cultures
•    Ability to use a range of diagnostic tools and processes to asses needs and risks, recognise and resolve problems, identify appropriate interventions and negotiate with individuals, carers and other professionals to achieve desired outcomes to support independence of people with sensory needs.
•    Knowledge and understanding of the needs of people with sensory loss and the impact of this on individuals their carers and relatives
•    Ability to gain co-operation of individuals, relatives, carers and effectively support and motivate people with sensory disabilities to develop self and environment management skills
•    Understanding of appropriate legislation and its application to daily working practice. e.g. promotion of anti-discriminatory practice
•    Detailed understanding of the wide range equipment/resources/services available for people with sensory needs and how to access them
•    Understanding of the cultures, roles/responsibilities of Health/Housing Departments/Education and ability to access services and funding; negotiate with internal and external service providers; and work in partnership to co-ordinate and expedite service delivery to the benefit of individuals and the Department
•    Ability to present facts clearly and logically; keep accurate, timely and comprehensive records and communicate sensitive information appropriately within the bounds of data protection, confidentiality and safe practice
•    Ability to supervise,  support and advise less experienced colleagues and students
•    Organised and able to manage own time and conflicting demands
•    Able to work as part of a team and take lead role in developing courses and group work and/or for specific tasks to support management and improvement of service delivery
•    Ability to use range of IT systems required in role
•    Ability to travel daily to peoples homes and transport some items of equipment, predominantly within the Mid Hants area, although there may be a need to travel across county when required

Working Conditions:

•    Regular moving and handling of aids and equipment in store, delivery to people’s homes
•    Lone working in people’s homes and driving to and from them
•    Lone/unsupervised working in a variety of community and Health bases

Vetting Requirements:

This role is subject to an enhanced Disclosure and Barring Service (DBS) check 

Contact details for an informal discussion:

Liz Douglas, Senior Sensory Services Officer on 07824485547


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 

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