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IT Support Consultant HCC11344

Job Details:

Salary Range: £25,833 - £28,791 per annum
Hours per week:  37
Work Location: The Castle, Winchester 
Contract Type:  Permanent
Closing Date: 2 June 2019

Advert Text:

Hampshire County Council are seeking a motivated and technically skilled IT professional to join our established team as an IT Support Consultant.

You will play a key role in the support of our IT service by providing second level IT support to a range of customers, identifying, analysing and solving problems in a logical and effective way. A true self-starter, you will be able to manage your own individual workload to deadlines, whilst providing mentoring and support to junior colleagues.

We are looking to recruit individuals who are ambitious, proactive and can offer a great deal of potential. You will be customer focused and have excellent interpersonal skills, with the ability to build and maintain strong working relationships at all levels.

You will receive a comprehensive induction, a structured training plan and continued technical support from our on-site experts. This is offered alongside a competitive benefits package, including access to Local Government Pension Scheme, generous annual leave entitlement, flexible working, interest free travel loans and discounts.

Our IT support team plays an important customer facing role and is central to ensuring the continuing successful delivery of a wide variety of technical solutions across the County. If you are seeking your next challenge within IT, from which a wide range of progression paths are possible, this may be the role for you.

Role Responsibilities:

•    To provide a professional service to our customers by delivering and maintaining effective and efficient IT Service delivery to agreed service levels for Incidents and Service requests

•    Assist the team in the delivery of IT Projects and wider initiatives. 

•    Liaising with, and maintaining clear communication lines with colleagues, including support teams, Service Desk and Problem Management, to ensure an effective and collaborative approach.

•    Liaising with and maintaining clear communication with customers on their requirements on Service requests.

•    Provide guidance, advice and mentoring to junior colleagues.

•    Produce procedures, technical documentation and training material when required.

•    Involvement in technical discussions and problem resolution 

•    Assist team leader in development of new systems and services.

•    Undertake routine office tasks e.g. management of support mailbox, maintenance, housekeeping

•    Taking a keen interest in new technologies and trends that can enhance the IT services delivered to customers. 

The Organisation and Team

Hampshire County Council provides high quality public services to over one million residents of Hampshire. The County Council is embarking on an exciting journey to transform public services as part of our Digital Strategy and the IT team will be a key enabler for this. Simply put, the County Council’s IT team do amazing things with infrastructure and enterprise systems to support the organisation, our aims and objectives.
 

Our Service Support organisation is at the forefront of our interaction with our customers, with a passion for ensuring the continued delivery of high quality County Council IT services. Our IT is used by over 35,000 HCC staff, all staff and students in connected schools as well as staff in partner organisations; it is fundamental to the successful delivery of services to the citizens of Hampshire and beyond.

Role Requirements:

  • Good standard of general education
  • Previous experience within a Second Level IT function, although training will be provided.
  • Ability to identify, analyse and solve problems in a logical and effective way.
  • Excellent interpersonal and team skills combined with an enthusiastic and self motivated approach. 
  • Ability to organise, plan and manage your own individual workload. 
  • Ability to produce clear verbal / written instructions and accurate, understandable documentation for colleagues as well as non IT specialists.
  • Ability to work quickly and accurately to deadlines whilst remaining polite and calm under pressure.
  • Ability to quickly absorb information and a keen interest in new technologies/solutions.
  • Ability to innovate and come up with creative solutions to issues and problems, questioning the status quo appropriately.
  • Excellent communication skills, including the ability to have difficult conversations and negotiate and influence to achieve a positive outcome.

Experience working with:

•    Microsoft Windows 10 
•    Hardware Support 
•    Local and Wide Area Networks

•    Microsoft Office 365
•    Microsoft Azure
•    Microsoft System Centre Configuration Manager (SCCM) or Microsoft Intune
•    Citrix Technology (Client Side)

Desirable Qualifications:

  • Formal industry recognised qualifications such as MCSE.

Additional Information

•    It may be a requirement of the role holder to deal with confidential information and a strict regard for confidentiality is essential. 
•    Ensure security of assets is maintained and adopt appropriate security measures in workplace and any restricted access environments. 

Working Conditions:

•    Display Screen Equipment User (both desktop and laptop PC)
•    Occasional lone working
•    Manual handling of objects up over 15 kg
•    Working at Height
•    Personal protective equipment (feet) 
 

Vetting Requirements:

Basic Disclosure Check

Contact details for an informal discussion:

Alex Baker, 2nd Level Support Team Leader, on 01962 847450
Emily Slater, 2nd Level Support Team Leader, on 01962 847919   
 

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

 

Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 


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