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Admin Assistant Shared Services HCC17791

Job Details:

Salary Range:  £18,426 - £19,407 pro rata, per annum

Contract Type: Permanent

Hours per week: Full or Part-time (Hours negotiable, 22.2 hours per week minimum)

Work Location: Winchester

Closing Date: 01 March 2020 

Assessment Date: 20 March 2020

We will be running assessment days throughout 2020, therefore applications will be reviewed soon after their submission. Potential applicants are encouraged to apply as soon as possible.

Exciting Admin Opportunities in our Shared Services Centre!


We have excellent opportunities available across various departments within in our shared services centre at Hampshire County Council, delivering first class services to the council and our wider partnership. 


If you share our passion for delivering high quality customer service then we will have the opportunity for you!



At Hampshire County Council, you'll be joining a leading public sector organisation where we've set ourselves apart by successfully creating the largest shared service centre in the country.


We proudly deliver to over 100,000 customers across Hampshire County Council and its schools, Hampshire Constabulary, Hampshire Fire and Rescue Service, Oxfordshire County Council and more recently the London Boroughs of Hammersmith and Fulham, the Royal Borough of Kensington and Chelsea and Westminster City Council, all while keeping the customer at the heart of everything we do.

With much national interest in our unique approach and achievements, we’re always on the look-out for people with great potential to join our teams and support the rapid growth of our service. 


You’ll play a vital role delivering great customer service and transactional admin processing. A confident communicator, you’ll have a good eye for detail and be comfortable working with IT systems.


Above all, you’ll be self-motivated, flexible and share our commitment to providing excellent customer care.


If you’re enthusiastic to learn new processes and enjoy a fast-paced, evolving work environment, or would like to develop your existing skills and challenge yourself within a fast-growing organisation, we’d love to hear from you. 


We can offer you a very rewarding career with great developmental opportunities, including apprenticeships, and will train you in either transactional finance, transactional HR, payroll, data management, analytics, reporting or customer support. You’ll be encouraged and supported to develop a range of skills with the opportunity to specialise in the future.

We are based in an award-winning modern city-centre building with access to excellent facilities and close to local transport links. You’ll be afforded a healthy employment package, including:


•    Competitive annual leave entitlement, starting from 24 days' holiday full-time equivalent, plus bank holidays
•    Access to the Local Government Pension Scheme
•    Flexible working opportunities
•    Employee loans for travel costs


For more information about careers in our shared service centre and the range of benefits we offer, please visit: www.hants.gov.uk/sharedservicescareers

Role Responsibilities:


  • Respond to customer enquires, through a range of channels including telephone calls, email and CRM system.
  • To promote the self serve model and help educate our customers to self serve more effectively. 
  • Take ownership in resolving queries at first contact and escalating appropriately where necessary.
  • Following our customer contact model, you will provide a friendly, professional and positive experience for our customers whilst understanding the implications of quality and service requirements.
  • Using our corporate systems and procedures to process transactions, you will apply and maintain controls necessary to ensure accurate and timely work according to the agreed service standards.
  • Work with a range of computer systems to maintain, input, check and report on data and information. Systems include Excel, Word and internal systems such as SAP and C4C.
  • Provide assistance and flexibility with User Acceptance Testing during system enhancements.
  • Work as part of a team to coach colleagues, to help realise everyone’s potential to maintain high standards, meet the business needs and strive to continuously improve our service.
Role Requirements:


  • Excellent communication skills (written and verbal).
  • Understanding of and willingness to deliver excellent customer service.
  • Can be flexible and positive with the demands of the business.
  • Good IT skills and familiar with a range of software.
  • Works well in a team.
  • Organised and able to prioritise activities, often to tight deadlines.
  • Excellent attention to detail and commitment to achieve ‘right first time’.
  • Good follow up skills to be able to achieve pragmatic solutions within defined procedures.
  • Previous administrative experience.
Working Conditions:


  • Display Screen Equipment user.
Vetting Requirements:


The majority of these posts are subject to Non Police Personnel Vetting (NPPV). Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years for clearance to be obtained.

Contact details for an informal discussion:


Please contact Stephen Highfield, Training and Culture Officer, on 01962 846024.


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


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