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Sensory Services Officer HCC12084

Job Details:

Salary Range: £25,833 - £28,791 pro rata, per annum (actual salary £12,916 - £14,395 per annum)
Work Location: Totton Hub, Totton
Hours per week: 18.5
Contract type: Permanent
Closing date: 28 August 2019

Sensory Officer Level 2:

We are seeking a highly skilled, enthusiastic and self-motivated Sensory Officer to join our service in the West of Hampshire, based in our Totton Hub.  Hampshire operates a county wide Reablement Service and the Sensory Officers in our team make an invaluable contribution by helping people who have significant sight and/or hearing loss to live more independently in their own homes.

They do this by carrying out holistic assessments of Reablement needs and planning interventions to support across a multi-disciplinary team.  You will use your knowledge and skills in Vision and Hearing impairment to set SMART goals with service users and help them to attain these.  This will include assessing for and issue of sensory equipment, sign posting and referring on to other services as necessary.

To be successful in this role you will be able to demonstrate effective assessment and treatment planning skills and can thrive in a fast-paced environment. Experience of working with people with sight or hearing loss is advantageous but not essential because training can be provided to a person centred individual with the appropriate attributes to work within Adults’ Health and Care.  

We are currently working to develop strong links with our colleagues in Health, to help prevent unnecessary hospital admissions and you will be instrumental in the success of this development. This role offers the chance to make a real difference and you will be offered the support and training required to succeed. The position is offered alongside a generous benefits package including access to Local Government Pension Scheme and a minimum 25 days annual leave entitlement.

Role Responsibilities:
  • Undertake risk assessments and provide options that will mitigate the risks identified. Know when to seek advice and/or escalate
  • Support professional practitioners, under their direction, in the management of high-risk cases and/or situations, and ensure social care interventions are proportionate to need
  • Develop and use a range of interpersonal and communication skills to carry out assessment of risks and social care/support needs of individuals and carers/families.
  • In consultation with supervisor/line manager, organise provision of equipment, adaptations and/or advise onward referral.
  • Carry out assessments with a variety of equipment and minor adaptations to maximise an individual’s independence with activities of daily living, using a strengths based approach.
  • Carry out referral Triage/visits and Responder duties for urgent cases.
  • Be aware of potential child/adult protection issues and refer any suspicions to supervisor/ manager
  • Keep accurate records and maintain information in accordance with departmental policies and procedures
  • Within the bounds of confidentiality ensure that information/concerns relevant to safety and care of individuals is appropriately communicated.
  • Assist in preparation of reports/investigations/research projects etc. as required by supervisor/ line-manager.
  • Advocate on behalf of individuals and communities in the maintenance of their independence and wellbeing, and seek support and advice when this is challenged
  • Build and maintain working relationships with multidisciplinary staff 
  • Engage with internal and external colleagues to support individuals, carers, families, communities and hard to reach groups to build safe, strong and caring social networks
  • Demonstrate adherence to social care values, principles and standards.
  • Understand the boundaries of you own practice and those of your colleagues. Know when to seek support and how to address own learning needs.
  • Attend training and participate in a range of development activities as defined by line manager through Valuing Performance VP
  • Develop a broad and in-depth specialist knowledge of available equipment and of local community support networks
  • Take responsibility to prepare and participate in supervision, and provide evidence that supports the achievement of performance objectives
  • Ensure own line management and supervisory duties are executed
  • Support staff in achieving the operational priorities for the team
Role Requirements:
  • Good level of education
  • Ability to work independently and collaboratively and/or support staff to do the same
  • Ability to work in challenging situations
  • Ability to assess risks, needs, analyse information
  • Ability to recognise problems, identify solutions and negotiate situations
  • Knowledge of the Care Act 2014, and Mental Capacity Act 2005
  • Ability to calculate costs of services and care plans
  • Ability to record case and financial information
  • Proficient IT Skills
  • Ability to use good range of IT skills and recording technology
  • Ability to understand best value principles and resource constraints
  • Understand equalities issues
  • Understand data protection & confidentiality
Working Conditions:
  • Display Screen Equipment
  • Working with vulnerable adults
Vetting Requirements:

This role is subject to a criminal records check

Contact details for an informal discussion:

Claire Rocha, Reablement Senior Practitioner on 07718 146161


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 

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