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Social Care Support Worker - HCC12450

Job Details:

Salary Range: £18,426 - £19,407 pro rata, per annum (actual salary £7,967 - £8,391 per annum)
Work Location: Cranleigh Paddock, Lyndhurst
Hours per week: 16
Contract type: Permanent
Closing date: 29th November 2019

Advert Text:

Cranleigh Paddock is a single storey specialist Dementia home set in two acres of grounds on the outskirts of Lyndhurst with some great facilities and where we work with some amazing people. We are renowned for working with older people with complex care needs, short term memory loss and communication needs who are often considered as hard to reach, but we reach them every day!


Your job will be to support people to engage in a variety of activities; many of these on a one to one basis. You will also be providing person centred support to people who need help with things we take for granted such as assisting with eating and drinking & communication. Our highly trained staff provide dedicated personal care tailored to individual needs. We pride ourselves on our core values of being respectful, promoting privacy, dignity and independence and strive to offer person centred care, involving our residents every step of the way.


You may be an experienced Care Assistant or Support Worker, or you may have some experience of enabling and providing care, but most importantly you will have strong values and share our commitment to enabling people to a full and active life. You'll be a strong team player, with great communication skills, including some IT and recording skills. HCC have a comprehensive induction programme that will provide you with all the training you need.


The post involves working a 2 week rota, 
Week 1 = Sunday 10am - 3pm, Wednesday 10am - 4pm, Friday 10am - 3pm

Week 2 = Tuesday 10am - 4pm, Wednesday 10am - 3pm, Saturday 10am - 3pm

Time + half paid for Sunday hours and double time for bank holidays 


Value Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate the 4 core values we hold in your application.

The 4 core values are:

Person Centred

  • Has a person centred and strengths based approach that empowers service users and carers to live independent lives.



  • Successfully manages change and develops and maintains their wellbeing and resilience.



  • Takes responsibility for work, actions and development; and acknowledges individual and shared accountability.


Works Together

  • Builds supportive internal and external working relationships through positive communication and constructive feedback.
Job Purpose:

To provide people with more complex needs to have a stimulating day that meets their needs and to provide reactive, flexible support throughout the day as people’s needs change.

Role Responsibilities:

To assist in providing support to residents


  •     Assist residents with eating, drinking, personal care and any other identified support need, as necessary / as per This Is Me Booklet while maintaining the persons dignity, respect and safety to keep people comfortable throughout the day
  •     To follow agreed methods of meeting the needs of residents living at Cranleigh Paddock, deviating from these only after consultation with the line manager
  •     Following the residents personal file and maintaining the information held within it to ensure up to date information is held at all times in compliance with departmental policy and procedures
  •     Recording day to day information clearly and concisely on the resident’s experience in the service including incident reporting, behavioural monitoring or daily progress notes
  •     To communicate any changes relating to residents, that may affect their service, to line manager in both verbal and written form as appropriate
  •     To assist the Activities Co-ordinator in running group activities sessions and fundraising events and to give feedback when appropriate either in writing or by attending reviews
  •     To work with other colleagues and the Activities Co-ordinator to determine the personal outcomes for residents and assist in the development of a support plan to meet those assessed needs i.e. This Is Me Booklet
  •     Communicate positively with all residents and develop alternative forms of communication where necessary following the individual communication methods
  •     To support people with mobility or other physical difficulties arising from physical or sensory impairments in a way that maximises independence
  •     Enable residents to recognise poor support and take appropriate action and to act on their behalf if there are safeguarding issues by taking the issue to your line manager if appropriate
  •     To record the evaluation of activities/sessions for groups/service under the direction of the Activities Co-ordinator

To further own personal and professional development


  •     To actively participate in team/staff meetings as required
  •     To participate in supervision which will be undertaken by the Line Manager
  •     To undertake all mandatory training (i.e.: moving and handling, etc.) and training identified with line manager which is appropriate to the role
Role Requirements:
  •     GCSE or equivalent
  •     Good general communication skills
  •     Ability to undertake Level 3 training e.g. Health and Social Care
  •     Ability to communicate with residents with communication difficulties and know when it is appropriate to advocate on their behalf
  •     Basic written and numerical skills, some experience of record keeping
  •     Some experience or understanding of working in a residential care environment and/or working with residents with high support needs and/ behaviour that challenges
  •     To be able to work as part of a team and form relationships with residents
  •     A flexible and positive approach to meet the changing needs of the service and people who use it
  •     Ability to work without direct supervision and to organise and prioritise own work load
  •     Commitment to and understanding of equal opportunities issues
  •     Commitment to attend staff training and participate in own development through supervision and performance development
  •     Attendance of HCC Corporate and Departmental induction
  •     To take reasonable care to promote a healthy working environment and safe working practices in accordance with HCC Health and Safety Policy
  •     To work within standards set by Health and Care Professionals Council
  •      Driving HCC-badged vehicles
Vetting Requirements:

This post is subject to a Criminal Records Check

Contact details for an informal discussion:

Please contact Denise Brown, Deputy Unit Manager or Chris Babbidge, Manager on 02380 283602


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 

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