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Casual Residential Officer/Care Worker HCC21193

Job Details:

Salary Range: £10.49 - £11.81 per hour  
Work Location: 110 West Street Care Home, Havant 
Hours per week: Various
Contract type: Casual  
Closing date: 9th February 2020
Applications will be reviewed individually once submitted.  

The Role:

West Street is a service rated Outstanding by the Care Quality Commission and specializes in crisis and assessment care for Adults with Learning Disabilities. You will be part of a team providing person-centred care for those staying here which may included supporting with daily living skills, personal care and accessing the community.

Ideally, you’ll have spent time in a residential setting, though this experience isn’t essential. What you must have is the passion for delivering excellent care and the flexibility to work shift patterns which include sleep-in duties, bank holidays and weekend working, for which generous enhancements will be paid.

Value Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate the 4 core values we hold in your application.


The 4 core values are:


Person Centred
•     Has a person centred and strengths based approach that empowers service users and carers to live independent lives.

•     Successfully manages change and develops and maintains their wellbeing and resilience.

•     Takes responsibility for work, actions and development; and acknowledges individual and shared accountability.

Works Together
•     Builds supportive internal and external working relationships through positive communication and constructive feedback.

Role Responsibilities:

Promoting & Participating in the provision of physical and emotional care


  • To participate in the admission and discharge of residents.
  • To participate in the assessment of the needs of Service Users in conjunction with colleagues and other professionals.
  • To contribute to the development of individual care and placement plans for residents in conjunction with colleagues and other professionals.
  • To observe, assess and monitor Service User’s health, development and emotional well-being and interpret verbal and non-verbal signs, initiating appropriate action as necessary.
  • With colleagues, provide a warm accepting environment within which the emotional, social and educational, cultural and spiritual needs of individual residents can be met.
  • To develop knowledge and understanding of the local community and its cultural influences, resources and facilities.
  • To undertake key-worker tasks and responsibilities as required.

Ensure a safe and comfortable environment


  • To actively promote and participate in the provision of high standards of physical care, hygiene and safety for all Service Users.
  • To ensure reasonable care for own health and safety and that of others is taken. To initiate and update risk assessments as appropriate.
  • Report and respond to any adult / child protection concerns in line with Departmental Procedures.
  • Use safe methods to assist individuals with moving and handling.
  • Manage the behaviour of individual Service Users and groups of Service Users appropriately and within guidelines laid down by the department.
  • Residential workers are to attend departmental training within six months of appointment and remain accredited once registered.
  • To help Service Users manage their own behaviour through appropriate role modelling.
  • Support learning to live together and respect for individuals, including resolution of conflicts between Service Users.
  • To organise, encourage and share in recreational and leisure activities that meet the needs and wishes of the Service Users and adhere to county policy and guidelines.
  • To support effective team working.

Communication and Record Keeping


  • To maintain case records and write reports in accordance with the client access and data recording systems.
  • To keep accurate records of petty cash spending within agreed limits and support individuals to manage their finances in accordance with FSU financial procedures.
Role Requirements:
  • Willingness to undertake an NVQ (level 2 or 3) in a care related subject.
  • Able to demonstrate an understanding of the physical, social, emotional and developmental needs and issues of the client group and have experience of working with them.
  • Understand how to encourage and support service users to achieve independence and understand behaviour and attitudes that develop dependence.
  • Have an understanding of the importance of high standards within residential care.
  • Have the necessary skills and experience to engage with the client group and communicate effectively with people who may have special communication needs.
  • Demonstrate an ability to build and sustain professional relationships with service users, families, carers, other professionals, managers and colleagues.
  • Able to work as part of a team and understand the concept of team work and the need for contribution and flexibility.
  • Understand how personal actions and attitudes impact on others.
  • Ability to recognise signs of stress in yourself and others and respond appropriately.
  • Ability to use initiative to solve day-to-day problems as they arise but within given parameters.
  • Able to contribute ideas to support the smooth and effective running of the unit.
  • Able to assess risks, identify control measures and take necessary steps to ensure a safe environment for service users and colleagues.
  • Able to express self clearly and keep accurate records of activities and expenditure.
  • Able to write reports and contribute information for conferences and reviews.
  • Be aware of the major issues in the provision of services within the framework of equal opportunities.
  • Have an understanding of key legislation relevant to the client group.



  • Able to complete tasks to a high standard.
  • A full driving licence and willingness to drive centre vehicle.
  • Have ideas for improvement of aspects of the role / development of the service and express them appropriately to more senior person.
  • Propose solutions to problems.
  • Demonstrates good team working and appropriate support to colleagues.
  • Demonstrates competencies required to progress to RSO / RCW senior level.
  • Deputising for SRSO as part of performance development.
  • Posses or have the ability to develop IT skills.
Working Conditions:

The following section provides an outline of the working conditions that may be encountered in this role.


  • Manual handling of people and objects, 15kg+ on a daily basis
  • Display Screen Equipment user
  • Working with vulnerable adults
  • Participating in direct personal care
  • Food Handling
  • Sharps (e.g. Needles)
  • Physical behaviour management techniques (Proact Skip)
  • Lone working
  • Involves wearing Personal Protective Equipment (PPE)
  • Driving HCC-badged vehicles
  • Contact with Human blood or human bodily fluid e.g. First Aid
  • Contact with waste – personal care may involve exposure to human waste products
Vetting Requirements:

This post is subject to a Criminal Records Check

Contact details for an informal discussion:

Please contact Kerry-Anne Langfield, Unit Manager on 023 9249 8333


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


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