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Senior Administrative Assistant - HCC49162

Job Details:

Salary Range: £18,933 - £19,941 per annum
Work Location: : Parkway, 94-96 Wickham Road, Fareham
Hours per week: Full and Part Time Hours available
Contract type:  Please indicate on your application what role you are looking for as we have several vacancies for full, part-time, and temporary positions! 
Closing date: 6 December 2020
Interview date: 14 December 2020

Applications and/or CVs will be reviewed soon after their submission. Potential applicants are therefore encouraged to apply as soon as possible.

Reablement - Business Support Opportunities

Due to the expansion of our Business Support Team we can offer great opportunities in the Reablement Service based in our Fareham Hub.

We have several vacancies for full, part-time, and temporary positions!

Joining our friendly Business Support Team working across 7 days, you will be providing support to our Occupational Therapists, Sensory Officers and Community Response Practitioners who collectively make up the Reablement Service in the South of Hampshire.  


Key Responsibilities:
•    Triage Function – managing telephone call coming into the office
•    Managing bespoke Databases 
•    Proficiency in Microsoft Office 0365 – Outlook, Excel, and Word etc
Key Requirements:
•    Good communication and organisational skills
•    Accuracy and attention to detail
•    Proactive and flexible

What we can offer you:
•    Full Training and Support
•    7 day working pattern
•    24 days annual leave – pro rata for part-time
•    Excellent work pension
•    An opportunity to be part of a team that makes a difference to the residents of Hampshire!

Job Purpose:

To develop and implement a comprehensive, effective and efficient administrative support service to meet business requirements.

Role Responsibilities:
  • To contribute to the delivery of effective and efficient services to departments of the County Council, partners and/or other external organisations.
  • Assess customer requirements and use a range of manual and electronic systems to provide accurate information and reports within agreed timescales.
  • Make routine changes to internal systems and procedures in response to customer requirements and promote awareness within the team to maintain standards of service.
  • Respond to routine enquiries, both orally and in writing, on behalf of the department and the organisation where appropriate.  Carry out research and refer more complex enquiries to an appropriate manager with background briefing.
  • Establish and use networks of contacts, mostly internal within the County Council, to provide appropriate information and interpretation of systems, policies and procedures.
  • Where appropriate, carry out a supervisory role, allocating and prioritising work for junior staff and providing information for performance management and development.
  • Control resources and implement company wide procedures within budgetary delegation.
Role Requirements:
  • Good standard of education including GCSE or equivalent grades A-C in Maths and English.
  • Effective communication skills both written and oral.
  • Good keyboard skills and computer literate in a variety of software packages, including Microsoft Word and Excel.
  • Significant experience of working in a customer focussed environment and being part of a team.
  • Ability to carry out research and refer more complex enquiries to an appropriate manager with background briefing.
  • Able to work without close supervision.
Working Conditions:

Display Screen Equipment user

Contact details for an informal discussion:

Please contact Judith Redman on 07857 696853 


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.



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