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Receptionist HCC49581

Job Details:

Salary Range: £18,562- £18,877 pro-rata, per annum (actual salary £ 7,525 - £ 7,652 per annum)
Work location: Bishops Waltham House
Hours per week: 15 (Monday to Friday afternoons)
Contract Type: Permanent
Closing Date: 29 November 2020

The Role:

We have exciting opportunities for caring and compassionate individuals to join our hard-working, friendly and supportive team as a receptionist at Bishops Waltham House on a part time basis.  Bishops Waltham House is a 36 bed residential home set in the leafy and relaxed village of Bishops Waltham offering residential, respite and reablement care.

You will provide a courteous, front-line service to staff and members of the public, personally and over the telephone. You will help ensure the secure movement of staff, visitors and young people around the unit via the security systems. You will also maintain accurate records and provide general administrative assistance when required.

No professional qualifications are required; you will be provided with the necessary training and support required for the role, as well as opportunities to develop both personal and professional skills.

What does a typical day look like?
  • Providing a courteous front-line service to visitors, colleagues, and professionals from other agencies and organizations.
  • Using tact and diplomacy to ensure queries are dealt with effectively, referring them to the correct person where appropriate. 
  • Ensuring that customers are treated with respect and in accordance with HCC’s equalities policy.
  • Maintaining a high standard of customer service.
  • Providing general administrative support to staff.
  • Ensuring information in reception is up to date; maintaining accurate records of personnel on site, the personnel paging system and the distribution and return of keys.
  • Maintaining the register of Young People.
  • Ensuring the movement of all personnel though the building is authorised, safe and secure.
  • Observing CCTV camera screens periodically and reporting any unauthorised movements to the duty officer. 
  • Assessing the urgency of a situation e.g. using the ‘emergency panic’ button.
  • Maintaining online diary and booking system.
Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate the 4 core values we hold in your application.

The 4 core values are:

•    Person Centred: Has a person centred and strengths-based approach that empowers service users and carers to live independent lives.
•    Resilience: Successfully manages change and develops and maintains their wellbeing and resilience.
•    Accountable: Takes responsibility for work, actions and development; and acknowledges individual and shared accountability.
•    Works Together: Builds supportive internal and external working relationships through positive communication and constructive feedback.

Essential Knowledge, Skills and Experience:


  • Good IT knowledge of systems including Outlook, Microsoft Word and Excel.
  • Diplomatic and sensitive approach to callers, some who may be irate or distressed.
  • Experience of a reception environment and/or customer service role.
  • Well-developed communication and analytical skills to assess and prioritise levels of urgency.
  • Ability to be confident and assertive in an appropriate manner, whilst remaining calm under pressure and prioritising situations whilst multi-tasking.
  • Ability to work alone and as part of a team and understand the need for contribution and flexibility.
  • Ability to recognise signs of stress in self and others and respond appropriately.
  • Ability to use initiative to solve day-to-day problems as they arise within given parameters.


Working Conditions:

Use of Display Screen Equipment (DSE).

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact details for an informal discussion:

Paul Hazzard, Registered Manager, 01489 892004.


Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


Job Segment: Receptionist, Administrative Assistant, Administrative, Part Time

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