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Registration Officer HCC16546

Job Details:

Registration Officer HCC16546
Salary Range: £20,830 – £23,411 plus £250 Market Supplement subject to conditions 
Work Location: Basingstoke Register Office, Basingstoke 
Hours per week: 37
Contract Type: Permanent
Interview Day: 14 November 2019 (Candidate’s will need to be available for the whole day)
Closing Date: 3 November 2019

 

Hampshire Registration Service is an innovative and forward thinking organisation, currently delivering in excess of 6,500 birth registrations, 7,500 death registrations, 9,500 notices of marriage/civil partnership (CP) and 5,500 ceremonies each year.

 

The day to day work will require you to register Births, Deaths and take Notices of Marriage/Civil Partnership (CP), register Marriage and CP ceremonies, Citizenship ceremonies and other non statutory ceremonies. 

 

You will be committed to delivering a high quality, customer focused, frontline service, with good communication skills and empathy. A high degree of accuracy and attention to detail is paramount in the day to day operation of your role. You will also have the ability to work well as a member of a small team and demonstrate an understanding of equality of opportunity as it relates to Registration Service. 

 

Please note that weekend working is a requirement of this role.

Job Purpose:

Delivering the full role of a Registration Officer across the North Region based at the Basingstoke office. Day to day work includes registration of births, deaths, taking Notice of Marriage and Civil Partnerships (CPs), conducting Statutory and non Statutory Ceremonies.

Role Responsibilities:
  • Registration of births, stillbirths and deaths 
  • Taking notices for marriage and CPs 
  • Conducting and registering marriage and CPs, ensuring that the marriage ceremony/CP formation is executed in accordance with the law. The post holder is required to use personal judgment to determine whether a marriage can legitimately proceed. 
  • Administer and co-ordinate citizenship ceremonies. 
  • Conducting non statutory ceremonies such as baby naming and renewal of vows.
  • The administration of ceremonies both within the registration offices and at licensed venues across the region.

 

Customer Liaison and Administration: 

 

  • To maintain the statutory responsibilities of a registration officer 
  • To maintain an awareness of, and compliance with, corporate and departmental health and safety policies, in particular to maintain an awareness of equality and diversity issues 
  • Responsible for ensuring a safe working environment in which risk is minimised 
  • Statutory corrections, liaison/technical advice 
  • Regulation, pre-marriage interviews
Additional Information:

The Registration Service of HCC is organised into four geographical areas operating across the Registration District of Hampshire County Council. You will be based in a specified office but will work across all/some of the other registration offices within the region as required.

 

You will also be required to be flexible in the allocation of your hours across the contracted days in order to meet operational requirements of the service.

 

Under the Registration of Births, Deaths and Marriages Regulations 1968 the following people are disqualified from being a Registrar:

 

  • Non discharged bankrupt;
  • Authorised Person, Secretary of Synagogues or Registering Officer for Society of Friends;
  • Minister of Religion;
  • Medical Practitioner, Midwife, Undertaker or person involved in burial or cremation business;
  • Anyone engaged in business of life assurance.
Essential Qualifications, Knowledge, Skills and Experience:
  • A good general standard of education
  • Experience of working in a frontline customer service role 
  • Excellent communication and interpersonal skills 
  • Ability to make sound judgements and use initiative when appropriate 
  • Team member 
  • Legible handwriting 
  • Accurate recording skills 
  • Flexible approach to working arrangements/patterns/office base 
  • Professional dress code applies 
  • Customer focused 
  • Strong IT skills, including experience of Microsoft software, SAP, EPOS, Hantsfile and bespoke software packages
  • Able to fulfil the travel requirements of the role
Desirable Qualifications, Knowledge, Skills and Experience:
  • Practical Experience of working as Registrar of Births & Deaths or Superintendent Registrar
Interview Details:

Short listed candidates will be asked to attend an Assessment Day to be held at Basingstoke Register Office on Thursday 14th November 09:00-16:00. The day will comprise of testing during the morning which will include an IT and handwriting test. We will ask some candidates to remain in the afternoon for a formal interview, this will be determined by scores achieved in the morning session.

Hampshire Registration Service Dress Code Policy:

Summary: 
This policy sets out the dress code policy for all Hampshire County Council registration staff. The policy fulfils a commitment to customer care by ensuring the appearance and high standard of dress for registration staff. It also enables employees to project a positive and efficient image for the Registration Service. 


Personal Appearance and Suitable Attire: 
As ambassadors of the County Council, it is important the Dress Code is observed at all times whilst working as a member of the Registration Service. Detailed guidance is provided below. If you require clarification, you should in the first instance liaise with your line manager.
 

Standard: 
Registration staff represent Hampshire County Council while they are at work and are expected to present a smart and professional image at all times. This is particularly important when dealing with customers both in the register office and when attending outside venues and events. Staff are expected to: 

 

  • Wear smart business attire
  • Be appropriately dressed for the work they are doing
  • Wear the Hampshire Ceremonies badge at all times when representing the Registration Service with the Hampshire public 
  • Appropriate Dress and Personal Appearance: 
  • Smart suit or equivalent 
  • Any head covering, appropriate to an individuals’ faith 
  • Smart shirt and tie, tailored jacket and trousers 
  • Clean and smart shoes 
  • A common sense approach to jewellery, piercings and make-up etc. 

 

Unacceptable Clothing and Personal Appearance:

  • Low cut tee shirts/tops 
  • Transparent or see-through blouses, skirts, dresses or shirts 
  • Political badges or emblems/ items of clothing bearing logos 
  • Sports wear or leisure clothing 
  • Trainers/casual flip flops 
  • General dishevelled appearance 

 

Managers: 
Managers are responsible for ensuring that the policy and dress code is adhered to at all times in respect of the employees they manage. Managers must also ensure that all new employees are aware of required standards of dress code during the staff induction programme.

Working Conditions:

The following section provides an outline of the working conditions that may be encountered in this role:

 

  • Manual Handling: Objects up to 5kg on a daily basis 
  • Display Screen Equipment user 
  • Work Environment: Lone working 
  • Driving: Own vehicle for work purposes 
  • COSHH (Control of Substances Hazardous to Health) Biological: Animals, birds, reptiles - animals/birds are occasionally ring bearers at ceremonies. Staff are NOT expected to handle them
Contact details for an informal discussion:

Sandie Stark, Area Manager Registration Services on 07880 380178 or Chris Gilding, Team Leader/Technical Standards Officer on 07823 401110

 

 

 

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:  In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group. 


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