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Police Contact Enquiry Officer - HC277394

Job Details

Job Title: Police Contact Enquiry Officer - HC277394

Location: Andover 

Salary: Scale 5, £23,817 - £26,016 Per Annum

Hours: 37.00 Hours Per Week

Contract: Permanent 

Closing Date: Sunday 13th February 2022 at 23:59 Hours

Are you interested in making a difference to the diverse communities of Hampshire and the Isle of Wight?

·         Do you believe you have the people skills to deliver an excellent service?

·         Can you accurately assess risk to help us tackle crime and offending?

·         Are you passionate about identifying and helping to protect the vulnerable?

If so an exciting opportunity has arisen in Hampshire Constabulary’s Police Front Counters. We are looking to fill a vacancy at Andover of 37 hours a week, working a shift pattern covering the hours of 0800-1600 Monday to Friday, some bank holidays.

Police front counter staff are the first point of contact for the public visiting a police station. A typical day may include receiving enquiries and recording intelligence or crime reports from the public. Managing expectations of victims and offenders, offering support and reassurance to vulnerable people or reasoning with and calming emotional, angry or aggressive visitors. You will be looking after victims and witnesses and be trained to provide first aid in emergencies. You will be required to check and record details in police IT systems and communicate with police officers and staff from other departments within the force. Other legislative requirements in day to day work include engaging with and documenting notifications from registered sex offenders and receiving and documenting bail signees.

You will help make a difference in our communities. To do this you will need good people skills with the ability to remain calm and think logically in challenging situations. You need to be assertive, have good communication and negotiation skills with an ability to deal with aggressive behaviour. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. You must have problem solving and decision making skills and be effective at planning and organizing. You will need to work well in a team and have good computer skills.

Hampshire Constabulary are committed to reflecting the community that we serve. We are particularly keen to attract candidates with spoken fluency in languages that aren’t English or from a Black, Asian, Nepali, Eastern European or Gypsy, Roma Traveller community. If you identify as part of this community and you would like additional support throughout your recruitment process please e-mail positive.action@hampshire.pnn.police.uk

Full training will be provided to successful candidates.


1. To receive and critically assess enquiries, crime reports and intelligence from the general public, police and other agencies.

2. To identify the appropriate action to resolve at first point of contact whenever possible or to determine the appropriate agency, deployment grading and priority of enquiries that cannot be resolved at the Front Counter.

3. To clearly and accurately record relevant information into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.

4. To interrogate and analyse a broad range of information systems in order to asses risk and gather relevant supporting data to provide the best and safest resolution to the enquiry/request.

5. To give advice and take appropriate action, being accountable for getting it right first time and managing the reporting person’s expectations regarding the service that can be provided.

6. To maintain station security and conduct identification checks of visitors.

7. To ensure appropriate handling and storage of property

8. To receive and document registered sex offender notifications as detailed in the Sexual Offences Act 2003.

9. To review documentation regarding the seizure and release of vehicles under section 165 of the road traffic act.

10. To manage appointments for fingerprint requests from the public. To be trained to obtain and provide fingerprints to certain organisations.

11. To handle documentation regarding Foreign National Registration or changes that require re-registration of overseas visitors studying or living in the UK.

For more information please see the job profile 

There will be a requirement to work some bank holidays.  Short notice shift changes may occur for which the appropriate recompense will be paid

The role holder may be required to visit other locations within Hampshire and the Isle of Wight, and therefore needs to have the ability to travel as necessary.

There is a requirement to wear a uniform (supplied) at all times whilst on duty


Essential Qualifications

Educated to QCF Level 2 (inc English Language) OR work experience deemed to have brought the postholder to a comparable level.

To have proven Microsoft Office skills

Essential Experience

Considerable experience working in a busy environment involving:

Evidence of having been able to provide efficient and effective customer care in frequent face to face customer contacts, including the ability to handle confidential, difficult, contentious and/or sensitive matters.

Clerical experience, including creating and handling a high volume of varied documentation under pressure – electronic and paper- based

Experience in working unsupervised


We are Emotionally Aware Level 1

We Analyse Critically Level 1

We are collaborative Level 1

We Deliver, Support and Inspire Level 1

We are Innovative and Open Minded Level 1

We Take Ownership Level 1


Candidate Guidance For Completing An Application Form


Important Additional Information:

Prior to applying for this vacancy, please ensure you have read the additional information contained within a briefing document that can be accessed here.

Contact details for an informal discussion

Please contact the Recruitment Team at police.recruitment@hants.gov.uk or on 01962 846438. 

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.


Hampshire Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.


The Equality Act 2010 allows us to promote equality within Hampshire Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk


The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

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